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| author | ElectronicsArchiver <85485984+ElectronicsArchiver@users.noreply.github.com> | 2022-08-11 20:55:36 +0300 |
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| committer | ElectronicsArchiver <85485984+ElectronicsArchiver@users.noreply.github.com> | 2022-08-11 20:55:36 +0300 |
| commit | 4d61895caf8052029f829909dcfecaa8af79930e (patch) | |
| tree | 5365b37940e1336952fb382f40d4826a4fec1e4c /docs | |
| parent | f0b1d157e96fc5da20d7676fb98abe6f45434982 (diff) | |
Moved & Formatted Reporting
Diffstat (limited to 'docs')
| -rw-r--r-- | docs/Report.md | 81 |
1 files changed, 81 insertions, 0 deletions
diff --git a/docs/Report.md b/docs/Report.md new file mode 100644 index 0000000000..8b24903878 --- /dev/null +++ b/docs/Report.md @@ -0,0 +1,81 @@ + +# Reporting Issues + +Please attach the following information in case <br> +you want to report crashing or similar issues. + +<br> + +## DxDiag + +### ![Badge Windows] + +The log as produced by **dxdiag**. + +<kbd> start </kbd> » <kbd> run </kbd> » <kbd> dxdiag </kbd> » <kbd> save output </kbd> + +<br> +<br> + +## Cura GUI Log + +If the Cura user interface still starts, you can also <br> +reach these directories from the application menu: + +<kbd> Help </kbd> » <kbd> Show settings folder </kbd> + +<br> + +### ![Badge Windows] + +``` +%APPDATA%\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log +``` + +or + +``` +C:\Users\<your username>\AppData\Roaming\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log +``` + +<br> + +### ![Badge Linux] + +``` +~/.local/share/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log +``` + +<br> + +### ![Badge MacOS] + +``` +~/Library/Application Support/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log +``` + +<br> +<br> + +## Alternative + +An alternative is to install the **[ExtensiveSupportLogging]** <br> +plugin this creates a zip folder of the relevant log files. + +If you're experiencing performance issues, we might ask <br> +you to connect the CPU profiler in this plugin and attach <br> +the collected data to your support ticket. + +<br> + + +<!-----------------------------------------------------------------------------> + +[ExtensiveSupportLogging]: https://marketplace.ultimaker.com/app/cura/plugins/UltimakerPackages/ExtensiveSupportLogging + + +<!---------------------------------[ Badges ]----------------------------------> + +[Badge Windows]: https://img.shields.io/badge/Windows-0078D6?style=for-the-badge&logoColor=white&logo=Windows +[Badge Linux]: https://img.shields.io/badge/Linux-00A95C?style=for-the-badge&logoColor=white&logo=Linux +[Badge MacOS]: https://img.shields.io/badge/MacOS-403C3D?style=for-the-badge&logoColor=white&logo=MacOS |