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diff --git a/docs/Report.md b/docs/Report.md new file mode 100644 index 0000000000..8b24903878 --- /dev/null +++ b/docs/Report.md @@ -0,0 +1,81 @@ + +# Reporting Issues + +Please attach the following information in case <br> +you want to report crashing or similar issues. + +<br> + +## DxDiag + +### ![Badge Windows] + +The log as produced by **dxdiag**. + +<kbd> start </kbd> » <kbd> run </kbd> » <kbd> dxdiag </kbd> » <kbd> save output </kbd> + +<br> +<br> + +## Cura GUI Log + +If the Cura user interface still starts, you can also <br> +reach these directories from the application menu: + +<kbd> Help </kbd> » <kbd> Show settings folder </kbd> + +<br> + +### ![Badge Windows] + +``` +%APPDATA%\cura\<Cura Version>\cura.log +``` + +or + +``` +C:\Users\<your username>\AppData\Roaming\cura\<Cura Version>\cura.log +``` + +<br> + +### ![Badge Linux] + +``` +~/.local/share/cura/<Cura Version>/cura.log +``` + +<br> + +### ![Badge MacOS] + +``` +~/Library/Application Support/cura/<Cura Version>/cura.log +``` + +<br> +<br> + +## Alternative + +An alternative is to install the **[ExtensiveSupportLogging]** <br> +plugin this creates a zip folder of the relevant log files. + +If you're experiencing performance issues, we might ask <br> +you to connect the CPU profiler in this plugin and attach <br> +the collected data to your support ticket. + +<br> + + +<!-----------------------------------------------------------------------------> + +[ExtensiveSupportLogging]: https://marketplace.ultimaker.com/app/cura/plugins/UltimakerPackages/ExtensiveSupportLogging + + +<!---------------------------------[ Badges ]----------------------------------> + +[Badge Windows]: https://img.shields.io/badge/Windows-0078D6?style=for-the-badge&logoColor=white&logo=Windows +[Badge Linux]: https://img.shields.io/badge/Linux-00A95C?style=for-the-badge&logoColor=white&logo=Linux +[Badge MacOS]: https://img.shields.io/badge/MacOS-403C3D?style=for-the-badge&logoColor=white&logo=MacOS |