blob: 8b24903878068f64d39a20319afd9f1ab5f900a3 (
plain)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
|
# Reporting Issues
Please attach the following information in case <br>
you want to report crashing or similar issues.
<br>
## DxDiag
### ![Badge Windows]
The log as produced by **dxdiag**.
<kbd> start </kbd> » <kbd> run </kbd> » <kbd> dxdiag </kbd> » <kbd> save output </kbd>
<br>
<br>
## Cura GUI Log
If the Cura user interface still starts, you can also <br>
reach these directories from the application menu:
<kbd> Help </kbd> » <kbd> Show settings folder </kbd>
<br>
### ![Badge Windows]
```
%APPDATA%\cura\<Cura Version>\cura.log
```
or
```
C:\Users\<your username>\AppData\Roaming\cura\<Cura Version>\cura.log
```
<br>
### ![Badge Linux]
```
~/.local/share/cura/<Cura Version>/cura.log
```
<br>
### ![Badge MacOS]
```
~/Library/Application Support/cura/<Cura Version>/cura.log
```
<br>
<br>
## Alternative
An alternative is to install the **[ExtensiveSupportLogging]** <br>
plugin this creates a zip folder of the relevant log files.
If you're experiencing performance issues, we might ask <br>
you to connect the CPU profiler in this plugin and attach <br>
the collected data to your support ticket.
<br>
<!----------------------------------------------------------------------------->
[ExtensiveSupportLogging]: https://marketplace.ultimaker.com/app/cura/plugins/UltimakerPackages/ExtensiveSupportLogging
<!---------------------------------[ Badges ]---------------------------------->
[Badge Windows]: https://img.shields.io/badge/Windows-0078D6?style=for-the-badge&logoColor=white&logo=Windows
[Badge Linux]: https://img.shields.io/badge/Linux-00A95C?style=for-the-badge&logoColor=white&logo=Linux
[Badge MacOS]: https://img.shields.io/badge/MacOS-403C3D?style=for-the-badge&logoColor=white&logo=MacOS
|