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<!DOCTYPE html>
<html>
<head>
<meta name="robots" content="noindex,nofollow">
<style type="text/css">
html, body {
background-color: white;
}
td {
border: 1px solid #ccc;
border-collapse: collapse;
padding: 5px;
}
table {
border-collapse: collapse;
border: 0px;
}
a {
text-decoration: none;
}
a:hover {
text-decoration: underline;
}
</style>
<title>A fatal error occurred</title>
</head>
<body>
<h1>A fatal error occurred</h1>
<div style="width: 640px">
{% if isAllowedToTroubleshootAsSuperUser or not isAnonymousUser %}
<p>
The following error just broke Matomo{% if showVersion %} (v{{ piwikVersion }}){% endif %}:
</p>
<pre>{{ lastError.message }}</pre>
<p>in</p>
<pre>{{ lastError.file }} line {{ lastError.line }}</pre>
<hr>
<h3>Troubleshooting</h3>
Follow these steps to solve the issue or report it to the team:
<ul>
<li>
If you have just updated Matomo to the latest version, please try to restart your web server.
This will clear the PHP opcache which may solve the problem.
</li>
<li>
If this is the first time you see this error, please try refresh the page.
</li>
<li>
<strong>If this error continues to happen</strong>, we appreciate if you send the
<a href="mailto:hello@matomo.org?subject={{ 'Fatal error in Matomo ' ~ piwikVersion|e('url') }}&body={{ lastError.message|e('url') }}%20in%20{{ lastError.file|e('url') }}%20{{ lastError.line|e('url') }}%20using%20PHP%20{{ constant('PHP_VERSION') }}">error report</a>
to the Matomo team.
</li>
</ul>
<hr/>
{% endif %}
{% if isAllowedToTroubleshootAsSuperUser or isSuperUser %}
<h3>Further troubleshooting</h3>
<p>
If this error continues to happen, you may be able to fix this issue by disabling one or more of
the Third-Party plugins. If you don't know which plugin is causing this error, we recommend to first disable any plugin not created by "Matomo" and not created by "InnoCraft".
You can enable plugin again afterwards in the
<a rel="noreferrer" target="_blank" href="index.php?module=CorePluginsAdmin&action=plugins">Plugins</a>
or <a target="_blank" href="index.php?module=CorePluginsAdmin&action=themes">Themes</a> page under
settings at any time.
{% if pluginCausesIssue %}
Based on the error message, the issue is probably caused by the plugin <strong>{{ pluginCausesIssue }}</strong>.
{% endif %}
</p>
<table>
{% for pluginName, plugin in plugins if plugin.uninstallable and plugin.activated %}
<tr {% if loop.index is divisibleby(2) %}style="background-color: #eeeeee"{% endif %}>
<td style="min-width:200px;">
{{ pluginName }}
</td>
<td>
{{ plugin.info.version|default('') }}
</td>
<td>
<a href="index.php?module=CorePluginsAdmin&action=deactivate&pluginName={{ pluginName }}&nonce={{ deactivateNonce }}{% if deactivateIAmSuperUserSalt is not empty %}&i_am_super_user={{ deactivateIAmSuperUserSalt }}{% endif %}"
target="_blank">deactivate</a>
</td>
</tr>
{% endfor %}
</table>
{% set uninstalledPluginsFound = false %}
{% for pluginName, plugin in plugins if plugin.uninstallable and not plugin.activated %}
{% set uninstalledPluginsFound = true %}
{% endfor %}
{% if uninstalledPluginsFound %}
<p>
If this error still occurs after disabling all plugins, you might want to consider uninstalling some
plugins. Keep in mind: The plugin will be completely removed from your platform.
</p>
<table>
{% for pluginName, plugin in plugins if plugin.uninstallable and not plugin.activated %}
<tr {% if loop.index is divisibleby(2) %}style="background-color: #eeeeee"{% endif %}>
<td style="min-width:200px;">
{{ pluginName }}
</td>
<td>
<a href="index.php?module=CorePluginsAdmin&action=uninstall&pluginName={{ pluginName }}&nonce={{ uninstallNonce }}"
target="_blank" onclick="return confirm('{{ 'CorePluginsAdmin_UninstallConfirm'|translate(pluginName)|e('js') }}')">uninstall</a>
</td>
</tr>
{% endfor %}
</table>
{% endif %}
{% elseif isAnonymousUser %}
<p>Please contact the system administrator, or <a href="?module={{ loginModule }}">login to Matomo</a> to learn more.</p>
{% else %}
<p>
If this error continues to happen you may want to send an
<a href="mailto:{{ emailSuperUser }}?subject={{ 'Fatal error in Matomo ' ~ piwikVersion|e('url') }}&body={{ lastError.message|e('url') }}%20in%20{{ lastError.file|e('url') }}%20{{ lastError.line|e('url') }}%20using%20PHP%20{{ constant('PHP_VERSION') }}">error report</a>
to your system administrator.
</p>
{% endif %}
{% if not isAllowedToTroubleshootAsSuperUser and not isSuperUser %}
<p>If you are Super User, but cannot login because of this error, you can still troubleshoot further. Follow these steps:
<br/>1) open the config/config.ini.php file and look for the <code>salt</code> value under <code>[General]</code>.
<br/>2) edit this current URL you are viewing and add the following text (replacing <code>salt_value_from_config</code> by the <code>salt</code> value from the config file):
<br/><br/><code>index.php?i_am_super_user=salt_value_from_config&....</code>
</p>
{% endif %}
</div>
</body>
</html>
|
