1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
|
<html>
<head>
<meta name="robots" content="noindex,nofollow">
<style type="text/css">
html, body {
background-color: white;
}
td {
border: 1px solid #ccc;
border-collapse: collapse;
padding: 5px;
}
table {
border-collapse: collapse;
border: 0px;
}
a {
text-decoration: none;
}
a:hover {
text-decoration: underline;
}
</style>
</head>
<body>
<h1>A fatal error occurred</h1>
<div style="width: 640px">
{% if not isAnonymousUser %}
<p>
The following error just broke Piwik{% if showVersion %} (v{{ piwikVersion }}){% endif %}:
<pre>{{ lastError.message }}</pre>
in
<pre>{{ lastError.file }} line {{ lastError.line }}</pre>
</p>
<hr>
<h3>Troubleshooting</h3>
Follow these steps to solve the issue or report it to the team:
<ul>
<li>
If you have just updated Piwik to the latest version, please try to restart your web server.
This will clear the PHP opcache which may solve the problem.
</li>
<li>
If this is the first time you see this error, please try refresh the page.
</li>
<li>
<strong>If this error continues to happen</strong>, we appreciate if you send the
<a href="mailto:hello@piwik.org?subject={{ 'Fatal error in Piwik ' ~ piwikVersion|e('url') }}&body={{ lastError.message|e('url') }}%20in%20{{ lastError.file|e('url') }}%20{{ lastError.line|e('url') }}%20using%20PHP%20{{ constant('PHP_VERSION') }}">error report</a>
to the Piwik team.
</li>
</ul>
<hr/>
{% endif %}
{% if isSuperUser %}
<h3>Further troubleshooting</h3>
<p>
If this error continues to happen, you may be able to fix this issue by disabling one or more of
the Third-Party plugins. You can enable them again in the
<a rel="noreferrer" target="_blank" href="index.php?module=CorePluginsAdmin&action=plugins">Plugins</a>
or <a target="_blank" href="index.php?module=CorePluginsAdmin&action=themes">Themes</a> page under
settings at any time.
{% if pluginCausesIssue %}
Based on the error message, the issue is probably caused by the plugin <strong>{{ pluginCausesIssue }}</strong>.
{% endif %}
</p>
<table>
{% for pluginName, plugin in plugins if plugin.uninstallable and plugin.activated %}
<tr {% if loop.index is divisibleby(2) %}style="background-color: #eeeeee"{% endif %}>
<td style="min-width:200px;">
{{ pluginName }}
</td>
<td>
<a href="index.php?module=CorePluginsAdmin&action=deactivate&pluginName={{ pluginName }}&nonce={{ deactivateNonce }}"
target="_blank">deactivate</a>
</td>
</tr>
{% endfor %}
</table>
{% set uninstalledPluginsFound = false %}
{% for pluginName, plugin in plugins if plugin.uninstallable and not plugin.activated %}
{% set uninstalledPluginsFound = true %}
{% endfor %}
{% if uninstalledPluginsFound %}
<p>
If this error still occurs after disabling all plugins, you might want to consider uninstalling some
plugins. Keep in mind: The plugin will be completely removed from your platform.
</p>
<table>
{% for pluginName, plugin in plugins if plugin.uninstallable and not plugin.activated %}
<tr {% if loop.index is divisibleby(2) %}style="background-color: #eeeeee"{% endif %}>
<td style="min-width:200px;">
{{ pluginName }}
</td>
<td>
<a href="index.php?module=CorePluginsAdmin&action=uninstall&pluginName={{ pluginName }}&nonce={{ uninstallNonce }}"
target="_blank" onclick="return confirm('{{ 'CorePluginsAdmin_UninstallConfirm'|translate(pluginName)|e('js') }}')">uninstall</a>
</td>
</tr>
{% endfor %}
</table>
{% endif %}
{% elseif isAnonymousUser %}
<p>Please contact the system administrator, or login to Piwik to learn more.</p>
{% else %}
<p>
If this error continues to happen you may want to send an
<a href="mailto:{{ emailSuperUser }}?subject={{ 'Fatal error in Piwik ' ~ piwikVersion|e('url') }}&body={{ lastError.message|e('url') }}%20in%20{{ lastError.file|e('url') }}%20{{ lastError.line|e('url') }}%20using%20PHP%20{{ constant('PHP_VERSION') }}">error report</a>
to your system administrator.
</p>
{% endif %}
</div>
</body>
</html>
|
