Add latest changes from gitlab-org/gitlab@14-10-stable-eev14.10.0-rc42

1 files changed, 38 insertions, 10 deletions

diff --git a/doc/development/product_qualified_lead_guide/index.md b/doc/development/product_qualified_lead_guide/index.md
index 6943f931d79..2395689ada2 100644
--- a/doc/development/product_qualified_lead_guide/index.md
+++ b/doc/development/product_qualified_lead_guide/index.md
@@ -10,6 +10,41 @@ The Product Qualified Lead (PQL) funnel connects our users with our team members
 
 A hand-raise PQL is a user who requests to speak to sales from within the product.
 
+## Set up your development environment
+
+1. Set up GDK with a connection to your local CustomersDot instance.
+1. Set up CustomersDot to talk to a staging instance of Platypus.
+
+1. Set up CustomersDot using the [normal install instructions](https://gitlab.com/gitlab-org/customers-gitlab-com/-/blob/staging/doc/setup/installation_steps.md).
+1. Set the `CUSTOMER_PORTAL_URL` env var to your local (or ngrok) URL of your CustomersDot instance.
+1. Place `export CUSTOMER_PORTAL_URL='https://XXX.ngrok.io/'` in your shell rc script (~/.zshrc or ~/.bash_profile or ~/.bashrc) and restart GDK.
+1. Enter the credentials on CustomersDot development to Platypus in your `/config/secrets.yml` and restart. Credentials for the Platypus Staging are in the 1Password Growth vault. The URL for staging is `https://staging.ci.nexus.gitlabenvironment.cloud`.
+
+```yaml
+  platypus_url: "<%= ENV['PLATYPUS_URL'] %>" 
+  platypus_client_id: "<%= ENV['PLATYPUS_CLIENT_ID'] %>"
+  platypus_client_secret: "<%= ENV['PLATYPUS_CLIENT_SECRET'] %>"
+```
+
+### Set up lead monitoring
+
+1. Set up access for Platypus Staging `https://staging.ci.nexus.gitlabenvironment.cloud` using the Platypus Staging credentials in the 1Password Growth vault.
+1. Set up access for the Marketo sandbox, similar [to this example request](https://gitlab.com/gitlab-com/team-member-epics/access-requests/-/issues/13162).
+
+### Manually test leads
+
+1. Register a new user with a unique email on your local GitLab instance.
+1. Send the PQL lead by submitting your new form or creating a new trial or a new hand raise lead.
+1. Use easily identifiable values that can be easily seen in Platypus staging.
+1. Observe the entry in the staging instance of Platypus and paste in the merge request comment and mention.
+
+## Troubleshooting
+
+- Check the application and Sidekiq logs on `gitlab.com` and CustomersDot to monitor leads.
+- Check the `leads` table in CustomersDot.
+- Set up staging credentials for Platypus, and track the leads on the [Platypus Dashboard](https://staging.ci.nexus.gitlabenvironment.cloud/admin/queues/queue/new-lead-queue).
+- Ask for access to the Marketo Sandbox and validate the leads there, [to this example request](https://gitlab.com/gitlab-com/team-member-epics/access-requests/-/issues/13162).
+
 ## Embed a hand-raise lead form
 
 [HandRaiseLeadButton](https://gitlab.com/gitlab-org/gitlab/-/blob/master/ee/app/assets/javascripts/hand_raise_leads/hand_raise_lead/components/hand_raise_lead_button.vue) is a reusable component that adds a button and a hand-raise modal to any screen.
@@ -92,7 +127,7 @@ The flow of a PQL lead is as follows:
 1. Marketo does scoring and sends the form to Salesforce.
 1. Our Sales team uses Salesforce to connect to the leads.
 
-### Trial lead flow 
+### Trial lead flow
 
 #### Trial lead flow on GitLab.com
 
@@ -131,7 +166,7 @@ sequenceDiagram
     HostedPlans|CreateTrialService->create_trial_history#: Creates a record in trial_histories table
 ```
 
-### Hand raise lead flow 
+### Hand raise lead flow
 
 #### Hand raise flow on GitLab.com
 
@@ -161,11 +196,4 @@ sequenceDiagram
     Platypus->>Workato: [lead]
     Workato->>Marketo: [lead]
     Marketo->>Salesforce(SFDC): [lead]
-```      
-
-## Monitor and manually test leads
-
-- Check the application and Sidekiq logs on `gitlab.com` and CustomersDot to monitor leads.
-- Check the `leads` table in CustomersDot.
-- Set up staging credentials for Platypus, and track the leads on the [Platypus Dashboard](https://staging.ci.nexus.gitlabenvironment.cloud/admin/queues/queue/new-lead-queue).
-- Ask for access to the Marketo Sandbox and validate the leads there.
+```