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author | GitLab Bot <gitlab-bot@gitlab.com> | 2020-10-05 16:54:15 +0300 |
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committer | GitLab Bot <gitlab-bot@gitlab.com> | 2020-10-05 16:54:15 +0300 |
commit | be834a25982746ffd85252ff502df42bb88cb9d5 (patch) | |
tree | b4d6a8ba0931e12fac08f05abea33a3b8ec2c8a2 /doc/operations/incident_management/alert_details.md | |
parent | ee925a3597f27e92f83a50937a64068109675b3d (diff) |
Add latest changes from gitlab-org/gitlab@13-5-stable-eev13.5.0-rc32
Diffstat (limited to 'doc/operations/incident_management/alert_details.md')
-rw-r--r-- | doc/operations/incident_management/alert_details.md | 199 |
1 files changed, 2 insertions, 197 deletions
diff --git a/doc/operations/incident_management/alert_details.md b/doc/operations/incident_management/alert_details.md index 860e6d32ae4..459331ea0a5 100644 --- a/doc/operations/incident_management/alert_details.md +++ b/doc/operations/incident_management/alert_details.md @@ -1,200 +1,5 @@ --- -stage: Monitor -group: Health -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers +redirect_to: alerts.md --- -# Alert details page - -Navigate to the Alert details view by visiting the -[Alert list](./alerts.md) and selecting an alert from the -list. You need least Developer [permissions](../../user/permissions.md) to access -alerts. - -TIP: **Tip:** -To review live examples of GitLab alerts, visit the -[alert list](https://gitlab.com/gitlab-examples/ops/incident-setup/everyone/tanuki-inc/-/alert_management) -for this demo project. Click any alert in the list to examine its alert details -page. - -Alerts provide **Overview** and **Alert details** tabs to give you the right -amount of information you need. - -## Alert overview tab - -The **Overview** tab provides basic information about the alert: - -![Alert Detail Overview](./img/alert_detail_overview_v13_1.png) - -## Alert details tab - -![Alert Full Details](./img/alert_detail_full_v13_1.png) - -### Update an alert's status - -The Alert detail view enables you to update the Alert Status. -See [Create and manage alerts in GitLab](./alerts.md) for more details. - -### Create an issue from an alert - -> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217745) in GitLab 13.1. - -The Alert detail view enables you to create an issue with a -description automatically populated from an alert. To create the issue, -click the **Create Issue** button. You can then view the issue from the -alert by clicking the **View Issue** button. - -Closing a GitLab issue associated with an alert changes the alert's status to Resolved. -See [Create and manage alerts in GitLab](alerts.md) for more details about alert statuses. - -### Update an alert's assignee - -> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1. - -The Alert detail view allows users to update the Alert assignee. - -In large teams, where there is shared ownership of an alert, it can be difficult -to track who is investigating and working on it. The Alert detail view -enables you to update the Alert assignee: - -NOTE: **Note:** -GitLab currently only supports a single assignee per alert. - -1. To display the list of current alerts, click - **{cloud-gear}** **Operations > Alerts**: - - ![Alert List View Assignee(s)](./img/alert_list_assignees_v13_1.png) - -1. Select your desired alert to display its **Alert Details View**: - - ![Alert Details View Assignee(s)](./img/alert_details_assignees_v13_1.png) - -1. If the right sidebar is not expanded, click - **{angle-double-right}** **Expand sidebar** to expand it. -1. In the right sidebar, locate the **Assignee** and click **Edit**. From the - dropdown menu, select each user you want to assign to the alert. GitLab creates - a [to-do list item](../../user/todos.md) for each user. - - ![Alert Details View Assignee(s)](./img/alert_todo_assignees_v13_1.png) - -To remove an assignee, click **Edit** next to the **Assignee** dropdown menu and -deselect the user from the list of assignees, or click **Unassigned**. - -### Alert system notes - -> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1. - -When you take action on an alert, this is logged as a system note, -which is visible in the Alert Details view. This gives you a linear -timeline of the alert's investigation and assignment history. - -The following actions will result in a system note: - -- [Updating the status of an alert](#update-an-alerts-status) -- [Creating an issue based on an alert](#create-an-issue-from-an-alert) -- [Assignment of an alert to a user](#update-an-alerts-assignee) - -![Alert Details View System Notes](./img/alert_detail_system_notes_v13_1.png) - -### Create a to-do from an alert - -> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1. - -You can manually create [To-Do list items](../../user/todos.md) for yourself from the -Alert details screen, and view them later on your **To-Do List**. To add a to-do: - -1. To display the list of current alerts, click - **{cloud-gear}** **Operations > Alerts**. -1. Select your desired alert to display its **Alert Management Details View**. -1. Click the **Add a To-Do** button in the right sidebar: - - ![Alert Details Add A To Do](./img/alert_detail_add_todo_v13_1.png) - -Click the **To-Do** **{todo-done}** in the navigation bar to view your current to-do list. - -![Alert Details Added to Do](./img/alert_detail_added_todo_v13_1.png) - -### View an alert's metrics data - -> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217768) in GitLab 13.2. - -To view the metrics for an alert: - - 1. Sign in as a user with Developer or higher [permissions](../../user/permissions.md). - 1. Navigate to **{cloud-gear}** **Operations > Alerts**. - 1. Click the alert you want to view. - 1. Below the title of the alert, click the **Metrics** tab. - -![Alert Metrics View](img/alert_detail_metrics_v13_2.png) - -For GitLab-managed Prometheus instances, metrics data is automatically available -for the alert, making it easy to see surrounding behavior. See -[Managed Prometheus instances](../metrics/alerts.md#managed-prometheus-instances) -for information on setting up alerts. - -For externally-managed Prometheus instances, you can configure your alerting rules to -display a chart in the alert. See -[Embedding metrics based on alerts in incident issues](../metrics/embed.md#embedding-metrics-based-on-alerts-in-incident-issues) -for information on how to appropriately configure your alerting rules. See -[External Prometheus instances](../metrics/alerts.md#external-prometheus-instances) -for information on setting up alerts for your self-managed Prometheus instance. - -## Use cases for assigning alerts - -Consider a team formed by different sections of monitoring, collaborating on a -single application. After an alert surfaces, it's extremely important to -route the alert to the team members who can address and resolve the alert. - -Assigning Alerts eases collaboration and delegation. All -assignees are shown in your team's work-flows, and all assignees receive -notifications, simplifying communication and ownership of the alert. - -After completing their portion of investigating or fixing the alert, users can -unassign their account from the alert when their role is complete. -The alert status can be updated on the [Alert list](./alerts.md) to -reflect if the alert has been resolved. - -## View an alert's logs - -> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217768) in GitLab 13.3. - -To view the logs for an alert: - - 1. Sign in as a user with Developer or higher [permissions](../../user/permissions.md). - 1. Navigate to **{cloud-gear}** **Operations > Alerts**. - 1. Click the alert you want to view. - 1. Below the title of the alert, click the **Metrics** tab. - 1. Click the [menu](../metrics/dashboards/index.md#chart-context-menu) of the metric chart to view options. - 1. Click **View logs**. - -Read [View logs from metrics panel](#view-logs-from-metrics-panel) for additional information. - -## Embed metrics in incidents and issues - -You can embed metrics anywhere [GitLab Markdown](../../user/markdown.md) is used, such as descriptions, -comments on issues, and merge requests. Embedding metrics helps you share them -when discussing incidents or performance issues. You can output the dashboard directly -into any issue, merge request, epic, or any other Markdown text field in GitLab -by [copying and pasting the link to the metrics dashboard](../metrics/embed.md#embedding-gitlab-managed-kubernetes-metrics). - -You can embed both -[GitLab-hosted metrics](../metrics/embed.md) and -[Grafana metrics](../metrics/embed_grafana.md) -in incidents and issue templates. - -### Context menu - -You can view more details about an embedded metrics panel from the context menu. -To access the context menu, click the **{ellipsis_v}** **More actions** dropdown box -above the upper right corner of the panel. For a list of options, see -[Chart context menu](../metrics/dashboards/index.md#chart-context-menu). - -#### View logs from metrics panel - -> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/201846) in GitLab Ultimate 12.8. -> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/25455) to [GitLab Core](https://about.gitlab.com/pricing/) 12.9. - -Viewing logs from a metrics panel can be useful if you're triaging an application -incident and need to [explore logs](../metrics/dashboards/index.md#chart-context-menu) -from across your application. These logs help you understand what is affecting -your application's performance and resolve any problems. +This document was moved to [another location](alerts.md). |