diff options
| author | GitLab Bot <gitlab-bot@gitlab.com> | 2022-03-30 00:08:04 +0300 |
|---|---|---|
| committer | GitLab Bot <gitlab-bot@gitlab.com> | 2022-03-30 00:08:04 +0300 |
| commit | ba537a9b5cf97308fd9fe099e0d022a9a76b66ad (patch) | |
| tree | 0e9dc2706ecc9d1d246b5427329d2de4d8140776 /doc/user/admin_area/license.md | |
| parent | 2194dac7530ff4efa1e12051522e79ac761af1f4 (diff) | |
Add latest changes from gitlab-org/gitlab@master
Diffstat (limited to 'doc/user/admin_area/license.md')
| -rw-r--r-- | doc/user/admin_area/license.md | 18 |
1 files changed, 15 insertions, 3 deletions
diff --git a/doc/user/admin_area/license.md b/doc/user/admin_area/license.md index bee784e850b..892b9f6e5b6 100644 --- a/doc/user/admin_area/license.md +++ b/doc/user/admin_area/license.md @@ -36,7 +36,7 @@ To activate your instance with an activation code: The subscription is activated. -If you have an offline or airgapped environment, +If you have an offline or air gapped environment, [activate GitLab EE with a license file or key](license_file.md) instead. If you have questions or need assistance activating your instance, @@ -51,7 +51,19 @@ To verify the edition, sign in to GitLab and select **Help** (**{question-o}**) > **Help**. The GitLab edition and version are listed at the top of the page. -If you are running GitLab Community Edition (CE), you can upgrade your installation to GitLab +If you are running GitLab Community Edition, you can upgrade your installation to GitLab EE. For more details, see [Upgrading between editions](../../update/index.md#upgrading-between-editions). -If you have questions or need assistance upgrading from GitLab CE to EE, +If you have questions or need assistance upgrading from GitLab Community Edition (CE) to EE, [contact GitLab Support](https://about.gitlab.com/support/#contact-support). + +## Troubleshooting + +### Cannot activate instance due to connectivity error + +This error occurs when you use an activation code to activate your instance, but your instance is unable to connect to the GitLab servers. + +You may have connectivity issues due to the following reasons: + +- **You have an offline or air gapped environment**: Configure your setup to allow connection to GitLab servers. If connection to GitLab servers is not possible, contact [GitLab support](https://about.gitlab.com/support/#contact-support) to request a license key. +- **Firewall settings**: Enable an encrypted HTTPS connection from your GitLab instance to `customers.gitlab.com` (with IP addresses 104.18.26.123 and 104.18.27.123) on port 443. +- **Customers Portal is not operational**: To check for performance or service disruptions, check the Customers Portal [status](https://status.gitlab.com/). |