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| author | GitLab Bot <gitlab-bot@gitlab.com> | 2022-02-18 12:45:46 +0300 |
|---|---|---|
| committer | GitLab Bot <gitlab-bot@gitlab.com> | 2022-02-18 12:45:46 +0300 |
| commit | a7b3560714b4d9cc4ab32dffcd1f74a284b93580 (patch) | |
| tree | 7452bd5c3545c2fa67a28aa013835fb4fa071baf /doc/user/project/service_desk.md | |
| parent | ee9173579ae56a3dbfe5afe9f9410c65bb327ca7 (diff) | |
Add latest changes from gitlab-org/gitlab@14-8-stable-eev14.8.0-rc42
Diffstat (limited to 'doc/user/project/service_desk.md')
| -rw-r--r-- | doc/user/project/service_desk.md | 9 |
1 files changed, 8 insertions, 1 deletions
diff --git a/doc/user/project/service_desk.md b/doc/user/project/service_desk.md index 1b30f14ac90..1e5b818c99d 100644 --- a/doc/user/project/service_desk.md +++ b/doc/user/project/service_desk.md @@ -87,7 +87,7 @@ To improve your project's security, we recommend the following: Unblocked email spam can result in many spam issues being created. The unique internal email address is visible to project members at least -the Reporter [role](../permissions.md) in your GitLab instance. +the Reporter role in your GitLab instance. An external user (issue creator) cannot see the internal email address displayed in the information note. @@ -333,3 +333,10 @@ Note that: Behind the scenes, Service Desk works by the special Support Bot user creating issues. This user does not count toward the license limit count. + +## Troubleshooting Service Desk + +### Emails to Service Desk do not create issues + +Your emails might be ignored because they contain one of the +[email headers that GitLab ignores](../../administration/incoming_email.md#rejected-headers). |