diff options
Diffstat (limited to 'doc/administration/license.md')
| -rw-r--r-- | doc/administration/license.md | 26 |
1 files changed, 15 insertions, 11 deletions
diff --git a/doc/administration/license.md b/doc/administration/license.md index 732c2840217..05b60955ed9 100644 --- a/doc/administration/license.md +++ b/doc/administration/license.md @@ -28,7 +28,7 @@ To activate your instance with an activation code: - Your subscription confirmation email. - The [Customers Portal](https://customers.gitlab.com/customers/sign_in), on the **Manage Purchases** page. 1. Sign in to your GitLab self-managed instance. -1. On the left sidebar, expand the top-most chevron (**{chevron-down}**). +1. On the left sidebar, select **Search or go to**. 1. Select **Admin Area**. 1. Select **Subscription**. 1. Paste the activation code in **Activation code**. @@ -65,19 +65,23 @@ This error occurs when you use an activation code to activate your instance, but You may have connectivity issues due to the following reasons: -- **You have an offline environment**: - - Configure your setup to allow connection to GitLab servers. If connection to GitLab servers is not possible, contact your Sales Representative to request a license key. You can also contact [GitLab support](https://about.gitlab.com/support/#contact-support) if you need help finding your Sales Representative. -- **Customers Portal is not operational**: - - To check for performance or service disruptions, check the Customers Portal [status](https://status.gitlab.com/). - **Firewall settings**: - - Check if your GitLab instance has an encrypted connection to `customers.gitlab.com` (with IP addresses 172.64.146.11 and 104.18.41.245) on port 443: + - Confirm that GitLab instance can establish an encrypted connection to `https://customers.gitlab.com` on port 443. + Note: IP addresses for `https://customers.gitlab.com` are 172.64.146.11 and 104.18.41.245) ```shell curl --verbose "https://customers.gitlab.com/" - ``` + ``` - - If the curl command returns a failure, either: + - If the curl command returns an error, either: - [Configure a proxy](https://docs.gitlab.com/omnibus/settings/environment-variables.html) in `gitlab.rb` to point to your server. - - Contact your network administrator to make changes to the proxy. - - If an SSL inspection appliance is used, you must add the appliance's root CA certificate to `/etc/gitlab/trusted-certs` on the server, then run `gitlab-ctl reconfigure`. -
\ No newline at end of file + - Contact your network administrator to make changes to an existing proxy or firewall. + - If an SSL inspection appliance is used, you must add the appliance's root CA certificate to `/etc/gitlab/trusted-certs` on your instance, then run `gitlab-ctl reconfigure`. + +- **Customers Portal is not operational**: + - Check for any active disruptions to the Customers Portal on [status](https://status.gitlab.com/). + +- **You have an offline environment**: + - If you are unable to configure your setup to allow connection to GitLab servers, contact your Sales Representative to request an [Offline license](https://about.gitlab.com/pricing/licensing-faq/cloud-licensing/#what-is-an-offline-cloud-license). + + For assistance finding your sales representative you can contact [GitLab support](https://about.gitlab.com/support/#contact-support). |