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-rw-r--r--doc/ci/triggers/index.md19
1 files changed, 17 insertions, 2 deletions
diff --git a/doc/ci/triggers/index.md b/doc/ci/triggers/index.md
index 16530ea20b6..b9e5dd87b24 100644
--- a/doc/ci/triggers/index.md
+++ b/doc/ci/triggers/index.md
@@ -1,6 +1,6 @@
---
stage: Verify
-group: Pipeline Execution
+group: Pipeline Authoring
info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments
type: tutorial
---
@@ -187,7 +187,12 @@ In pipelines triggered with a trigger token, jobs are labeled as `triggered` in
## Troubleshooting
-### `404 not found` when triggering a pipeline
+### `403 Forbidden` when you trigger a pipeline with a webhook
+
+When you trigger a pipeline with a webhook, the API might return a `{"message":"403 Forbidden"}` response.
+To avoid trigger loops, do not use [pipeline events](../../user/project/integrations/webhook_events.md#pipeline-events) to trigger pipelines.
+
+### `404 Not Found` when triggering a pipeline
A response of `{"message":"404 Not Found"}` when triggering a pipeline might be caused
by using a [personal access token](../../user/profile/personal_access_tokens.md)
@@ -201,3 +206,13 @@ doesn't exist, GitLab returns `The requested URL returned error: 400`.
For example, you might accidentally use `main` for the branch name in a project that
uses a different branch name for its default branch.
+
+Another possible cause for this error is a rule that prevents creation of the pipelines when `CI_PIPELINE_SOURCE` value is `trigger`, such as:
+
+```yaml
+rules:
+ - if: $CI_PIPELINE_SOURCE == "trigger"
+ when: never
+```
+
+Review your [`workflow:rules`](../yaml/index.md#workflowrules) to ensure a pipeline can be created when `CI_PIPELINE_SOURCE` value is `trigger`.