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diff --git a/doc/development/identity_verification.md b/doc/development/identity_verification.md index a0593905879..6895049958d 100644 --- a/doc/development/identity_verification.md +++ b/doc/development/identity_verification.md @@ -53,11 +53,35 @@ On rows where `json.event` is `Failed Attempt`, you can find valuable debugging | Reason | Description | |---------|-------------| - | `invalid_phone_number` | Either there was a typo in the phone number, or the user used a VOIP number. GitLab does not allow users to sign up with non-mobile phone numbers. | +| `invalid_phone_number` | Either there was a typo in the phone number, or the user used a VOIP number. GitLab does not allow users to sign up with non-mobile phone numbers. | | `invalid_code` | The user entered an incorrect verification code. | | `rate_limited` | The user had 10 or more failed attempts, so they were rate-limited for one hour. | | `related_to_banned_user` | The user tried a phone number already related to a banned user. | +#### View Telesign SMS status update logs + +To view logs of Telesign status updates for an SMS sent to a user: + +1. Get a `telesign_reference_id` value for an SMS sent to a specific user: + + ```plaintext + json.message: "IdentityVerification::Phone" AND json.username:<username>` + ``` + +1. Search for status update logs associated with `telesign_reference_id` value: + + ```plaintext + json.message: "IdentityVerification::Phone" AND json.event: "Telesign transaction status update" AND json.telesign_reference_id:replace_ref_id_value_here` + ``` + +Status update logs include the following fields: + +| Field | Description | +|---------|-------------| +| `telesign_status` | Delivery status of the SMS. See the [Telesign documentation](https://developer.telesign.com/enterprise/reference/smscallbacks#status-codes) for possible status codes and their descriptions. | +| `telesign_status_updated_on` | A timestamp indicating when the SMS delivery status was last updated. | +| `telesign_errors` | Errors that occurred during delivery. See the [Telesign documentation](https://developer.telesign.com/enterprise/reference/smscallbacks#status-codes) for possible error codes and their descriptions. | + ### View logs associated to a user and credit card verification To view logs associated to the [credit card stage](../security/identity_verification.md#credit-card-verification) for a user: |