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diff --git a/doc/integration/jenkins.md b/doc/integration/jenkins.md index 2bbda74533f..822530775e5 100644 --- a/doc/integration/jenkins.md +++ b/doc/integration/jenkins.md @@ -179,6 +179,17 @@ to integrate GitLab and Jenkins. ## Troubleshooting +### Error during GitLab configuration - "Connection failed. Please check your settings" + +If you get this error message while configuring GitLab, the following are possible causes: + +- GitLab is unable to reach your Jenkins instance at the address. If your GitLab instance is self-managed, try pinging the + Jenkins instance at the domain provided on the GitLab instance. +- The Jenkins instance is at a local address and is not included in the + [GitLab installation's allowlist](../security/webhooks.md#allowlist-for-local-requests). +- The credentials for the Jenkins instance do not have sufficient access or are invalid. +- The **Enable authentication for ‘/project’ end-point checkbox** is not selected in your [Jenkin's plugin configuration](#configure-the-jenkins-server). + ### Error in merge requests - "Could not connect to the CI server" This integration relies on Jenkins reporting the build status back to GitLab via |