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Diffstat (limited to 'doc/integration/jira/dvcs.md')
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diff --git a/doc/integration/jira/dvcs.md b/doc/integration/jira/dvcs.md index 2b7cc5ff0a6..e69b7675a59 100644 --- a/doc/integration/jira/dvcs.md +++ b/doc/integration/jira/dvcs.md @@ -265,3 +265,22 @@ resynchronize the information: For more information, read [Atlassian's documentation](https://support.atlassian.com/jira-cloud-administration/docs/synchronize-jira-cloud-to-bitbucket/). + +### `Sync Failed` error when refreshing repository data + +If you get a `Sync Failed` error in Jira when [refreshing repository data](#refresh-data-imported-to-jira) for specific projects, check your DVCS connector logs. Look for errors that occur when executing requests to API resources in GitLab. For example: + +```plaintext +Failed to execute request [https://gitlab.com/api/v4/projects/:id/merge_requests?page=1&per_page=100 GET https://gitlab.com/api/v4/projects/:id/merge_requests?page=1&per_page=100 returned a response status of 403 Forbidden] errors: +{"message":"403 Forbidden"} +``` + +If you find a `{"message":"403 Forbidden"}` error, it is possible that this specific project has some [GitLab features disabled](../../user/project/settings/index.md#sharing-and-permissions). +In the example above, the merge requests feature is disabled. + +To resolve the issue, enable the relevant feature: + +1. On the top bar, select **Menu > Projects** and find your project. +1. On the left sidebar, select **Settings > General**. +1. Expand **Visibility, project features, permissions**. +1. Use the toggles to enable the features as needed. |