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Diffstat (limited to 'doc/operations/incident_management/incidents.md')
| -rw-r--r-- | doc/operations/incident_management/incidents.md | 17 |
1 files changed, 13 insertions, 4 deletions
diff --git a/doc/operations/incident_management/incidents.md b/doc/operations/incident_management/incidents.md index f1628cb64ca..c1a4c1eb93e 100644 --- a/doc/operations/incident_management/incidents.md +++ b/doc/operations/incident_management/incidents.md @@ -13,7 +13,7 @@ tools for the triage, response, and remediation of incidents. Users with at least Guest [permissions](../../user/permissions.md) can access incidents [on public projects](../../user/permissions.md#project-members-permissions). -## Incident Creation +## Incident creation You can create an incident manually or automatically. @@ -205,10 +205,10 @@ field populated. ### Timeline events -> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/344059) in GitLab 15.2 [with a flag](../../administration/feature_flags.md) named `incident_timeline`. Enabled on GitLab.com. Disabled on self-managed. +> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/344059) in GitLab 15.2 [with a flag](../../administration/feature_flags.md) named `incident_timeline`. Enabled by default. FLAG: -On self-managed GitLab, by default this feature is not available. To make it available, ask an administrator to [enable the feature flag](../../administration/feature_flags.md) named `incident_timeline`. +On self-managed GitLab, by default this feature is available. To hide the feature, ask an administrator to [disable the feature flag](../../administration/feature_flags.md) named `incident_timeline`. On GitLab.com, this feature is available. Incident timelines are an important part of record keeping for incidents. @@ -297,7 +297,7 @@ as a column in the Incidents List, and as a field on newly created Incidents. If the incident isn't closed before the SLA period ends, GitLab adds a `missed::SLA` label to the incident. -## Incident Actions +## Incident actions There are different actions available to help triage and respond to incidents. @@ -376,6 +376,15 @@ for synchronous communication during incident management. After starting a Zoom call for an incident, you can associate the conference call with an issue. Your team members can join the Zoom call without requesting a link. +### Linked resources + +In an incident, you can [links to various resources](linked_resources.md), +for example: + +- The incident Slack channel +- Zoom meeting +- Resources for resolving the incidents + ### Embed metrics in incidents You can embed metrics anywhere [GitLab Markdown](../../user/markdown.md) is |