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Diffstat (limited to 'doc/security/reset_user_password.md')
| -rw-r--r-- | doc/security/reset_user_password.md | 15 |
1 files changed, 14 insertions, 1 deletions
diff --git a/doc/security/reset_user_password.md b/doc/security/reset_user_password.md index 992a8585a47..248737fc908 100644 --- a/doc/security/reset_user_password.md +++ b/doc/security/reset_user_password.md @@ -1,7 +1,7 @@ --- stage: Manage group: Authentication and Authorization -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments type: howto --- @@ -14,6 +14,8 @@ You can reset user passwords by using a Rake task, a Rails console, or the To reset a user password, you must be an administrator of a self-managed GitLab instance. +The user's new password must meet all [password requirements](../user/profile/user_passwords.md#password-requirements). + ## Use a Rake task > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/52347) in GitLab 13.9. @@ -120,6 +122,11 @@ To reset the root password, follow the steps listed previously. ## Troubleshooting +Use the following information to troubleshoot issues when resetting a +user's password. + +### Email confirmation issues + If the new password doesn't work, it might be [an email confirmation issue](../user/upgrade_email_bypass.md). You can attempt to fix this issue in a Rails console. For example, if a new `root` password isn't working: @@ -132,3 +139,9 @@ attempt to fix this issue in a Rails console. For example, if a new `root` passw ``` 1. Attempt to sign in again. + +### Unmet password requirements + +The password might be too short, too weak, or not meet complexity +requirements. Ensure the password you are attempting to set meets all +[password requirements](../user/profile/user_passwords.md#password-requirements). |