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diff --git a/doc/subscriptions/index.md b/doc/subscriptions/index.md index 3978506cbf9..0425fe98d27 100644 --- a/doc/subscriptions/index.md +++ b/doc/subscriptions/index.md @@ -33,6 +33,9 @@ There are some differences in how a subscription applies, depending if you use G On a self-managed instance, a GitLab subscription provides the same set of features for all users. On GitLab.com you can apply a subscription to either a group or a personal namespace. +NOTE: **Note:** +Subscriptions cannot be transferred between GitLab.com and GitLab self-managed. A new subscription must be purchased and applied as needed. + ### Choosing a GitLab.com group or personal subscription On GitLab.com you can apply a subscription to either a group or a personal namespace. @@ -397,6 +400,15 @@ We recommend following these steps during renewal: TIP: **Tip:** You can find the _users over license_ in your instance's **Admin** dashboard by clicking on **{admin}** (**Admin Area**) in the top bar, or going to `/admin`. + The following table describes details of your admin dashboard and renewal terms: + + | Field | Description | + |:------|:------------| + | Users in License | The number of users you've paid for in the current license loaded on the system. This does not include the amount you've paid for `Users over license` during renewal. | + | Active users | The number of current active users on your system. | + | Maximum users | The highest number of active users on your system during the term of the loaded license. If this number exceeds your users in license count at any point, you incur users over license. | + | Users over license | The number of users that exceed the `Users in License` for the current license term. Charges for this number of users will be incurred at the next renewal. | + 1. Review your renewal details and complete the payment process. 1. A license for the renewal term will be available on the [Manage Purchases](https://customers.gitlab.com/subscriptions) page beneath your new subscription details. 1. [Upload](../user/admin_area/license.md) your new license to your instance. @@ -440,7 +452,7 @@ The new subscription tier is active when the license file is uploaded. ## Subscription expiry -When your subscription or trial expires, GitLab does not delete your data, but it may become inaccessible, depending on the tier at expiry. Some features may not behave as expected if you're not prepared for the expiry. For example, [environment specific variables not being passed](https://gitlab.com/gitlab-org/gitlab/issues/24759). +When your subscription or trial expires, GitLab does not delete your data, but it may become inaccessible, depending on the tier at expiry. Some features may not behave as expected if you're not prepared for the expiry. For example, [environment specific variables not being passed](https://gitlab.com/gitlab-org/gitlab/-/issues/24759). If you renew or upgrade, your data will again be accessible. @@ -508,7 +520,7 @@ Be aware that: ## Contact Support We also encourage all users to search our project trackers for known issues and -existing feature requests in the [GitLab](https://gitlab.com/gitlab-org/gitlab/issues/) project. +existing feature requests in the [GitLab](https://gitlab.com/gitlab-org/gitlab/-/issues/) project. These issues are the best avenue for getting updates on specific product plans and for communicating directly with the relevant GitLab team members. |