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Diffstat (limited to 'doc/subscriptions/quarterly_reconciliation.md')
-rw-r--r-- | doc/subscriptions/quarterly_reconciliation.md | 9 |
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diff --git a/doc/subscriptions/quarterly_reconciliation.md b/doc/subscriptions/quarterly_reconciliation.md index 7e7cc93e284..1962ce02647 100644 --- a/doc/subscriptions/quarterly_reconciliation.md +++ b/doc/subscriptions/quarterly_reconciliation.md @@ -79,6 +79,15 @@ seats, and an invoice is generated for a prorated amount. If a credit card is on file, a payment is automatically applied. Otherwise, an invoice is sent and subject to your payment terms. +### Troubleshooting failed payment + +If your credit card is declined during the reconciliation process, an email will be sent with the subject `Your GitLab subscription failed to reconcile`. Please follow these instructions to update your payment information, and the reconciliation will be automatically retried: + +1. Log in to your account at `https://customers.gitlab.com`. +1. Go to **Payment Methods**. +1. Select **Add New Payment Method**. +1. Make sure that the payment method is set as **Default**. + ## Quarterly reconciliation eligibility ### You are automatically enrolled in quarterly reconciliation if |