diff options
Diffstat (limited to 'doc/subscriptions')
| -rw-r--r-- | doc/subscriptions/bronze_starter.md | 2 | ||||
| -rw-r--r-- | doc/subscriptions/choosing_subscription.md | 2 | ||||
| -rw-r--r-- | doc/subscriptions/community_programs.md | 4 | ||||
| -rw-r--r-- | doc/subscriptions/customers_portal.md | 50 | ||||
| -rw-r--r-- | doc/subscriptions/gitlab_com/index.md | 38 | ||||
| -rw-r--r-- | doc/subscriptions/gitlab_dedicated/index.md | 8 | ||||
| -rw-r--r-- | doc/subscriptions/index.md | 5 | ||||
| -rw-r--r-- | doc/subscriptions/quarterly_reconciliation.md | 6 | ||||
| -rw-r--r-- | doc/subscriptions/self_managed/index.md | 61 |
9 files changed, 96 insertions, 80 deletions
diff --git a/doc/subscriptions/bronze_starter.md b/doc/subscriptions/bronze_starter.md index 90e0e77cb9a..e1c5bbcadc2 100644 --- a/doc/subscriptions/bronze_starter.md +++ b/doc/subscriptions/bronze_starter.md @@ -1,7 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # Features available to Starter and Bronze subscribers diff --git a/doc/subscriptions/choosing_subscription.md b/doc/subscriptions/choosing_subscription.md index ad42eecc9c1..aa7ba3a9042 100644 --- a/doc/subscriptions/choosing_subscription.md +++ b/doc/subscriptions/choosing_subscription.md @@ -1,7 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # Choosing a GitLab subscription diff --git a/doc/subscriptions/community_programs.md b/doc/subscriptions/community_programs.md index a1d50dcb239..309a100de7a 100644 --- a/doc/subscriptions/community_programs.md +++ b/doc/subscriptions/community_programs.md @@ -1,7 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # Community programs @@ -46,7 +46,7 @@ Benefits of the GitLab Open Source Program apply to all projects in a GitLab nam #### Screenshot 1: License overview 1. On the left sidebar, select **Search or go to** and find your project. -1. On the left sidebar, select your project avatar. If you haven't specified an avatar for your project, the avatar displays as a single letter. +1. Select your project avatar. If you haven't specified an avatar for your project, the avatar displays as a single letter. 1. Take a screenshot of the project overview that clearly displays the license you've chosen for your project.  diff --git a/doc/subscriptions/customers_portal.md b/doc/subscriptions/customers_portal.md index 45a4324f45d..10de69242d9 100644 --- a/doc/subscriptions/customers_portal.md +++ b/doc/subscriptions/customers_portal.md @@ -1,7 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # The Customers Portal @@ -29,8 +29,8 @@ To sign in to Customers Portal with your email and to receive a one-time sign-in 1. Navigate to [Customers Portal](https://customers.gitlab.com/customers/sign_in). 1. Select **Sign in with your email**. -1. Provide the **Email** for your Customers Portal account. You will receive - an email with a one-time, sign-in link for your Customers Portal account. +1. Provide the **Email** for your Customers Portal profile. You will receive + an email with a one-time, sign-in link for your Customers Portal profile. 1. In the email you received, select **Sign in**. NOTE: @@ -42,23 +42,22 @@ The first time you sign in to the Customers Portal with a one-time sign-in link, you must confirm your email address to maintain access to the Customers Portal. If you sign in to the Customers Portal through GitLab.com, you don't need to confirm your email address. -You must also confirm any updates to the account email address. You will receive +You must also confirm any updates to the profile email address. You will receive an automatic email with instructions about how to confirm, which you can [resend](https://customers.gitlab.com/customers/confirmation/new) if required. -## Change account owner information +## Change profile owner information -The account owner's personal details are used on invoices. The account owner's email address is used for the [Customers Portal legacy sign-in](#sign-in-to-customers-portal) and license-related email. +The profile owner's personal details are used on invoices. The profile owner's email address is used for the [Customers Portal legacy sign-in](#sign-in-to-customers-portal) and license-related email. -To change account owner information, including name, billing address, and email address: +To change profile details, including name, billing address, and email address: 1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). -1. Select **My account > Account details**. -1. Expand the **Personal details** section. -1. Edit the personal details. +1. Select **My profile > Profile settings**. +1. Edit **Your personal details**. 1. Select **Save changes**. -If you want to transfer ownership of the Customers Portal account +If you want to transfer ownership of the Customers Portal profile to another person, after you enter that person's personal details, you must also: - [Change the linked GitLab.com account](#change-the-linked-account), if you have one linked. @@ -68,9 +67,8 @@ to another person, after you enter that person's personal details, you must also To change your company details, including company name and VAT number: 1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). -1. Select **My account > Account details**. -1. Expand the **Company details** section. -1. Edit the company details. +1. Select **My profile > Profile settings**. +1. Edit **Your company details**. 1. Select **Save changes**. ## Change your payment method @@ -79,13 +77,13 @@ Purchases in the Customers Portal require a credit card on record as a payment m multiple credit cards to your account, so that purchases for different products are charged to the correct card. -If you would like to use an alternative method to pay, please +If you would like to use an alternative method to pay, [contact our Sales team](https://about.gitlab.com/sales/). To change your payment method: 1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). -1. Select **My account > Payment methods**. +1. Select **My profile > Payment methods**. 1. **Edit** an existing payment method's information or **Add new payment method**. 1. Select **Save Changes**. @@ -95,34 +93,34 @@ Automatic renewal of a subscription is charged to your default payment method. T method as the default: 1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). -1. Select **My account > Payment methods**. +1. Select **My profile > Payment methods**. 1. **Edit** the selected payment method and check the **Make default payment method** checkbox. 1. Select **Save Changes**. ## Link a GitLab.com account -Follow this guideline if you have a legacy Customers Portal account and use an email and password to log in. +Follow this guideline if you have a legacy Customers Portal profile and use an email and password to log in. -To link a GitLab.com account to your Customers Portal account: +To link a GitLab.com account to your Customers Portal profile: 1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in?legacy=true) using email and password. -1. On the Customers Portal page, select **My account > Account details**. +1. On the Customers Portal page, select **My profile > Profile settings**. 1. Under **Your GitLab.com account**, select **Link account**. -1. Sign in to the [GitLab.com](https://gitlab.com/users/sign_in) account you want to link to the Customers Portal account. +1. Sign in to the [GitLab.com](https://gitlab.com/users/sign_in) account you want to link to the Customers Portal profile. ## Change the linked account -Customers are required to use their GitLab.com account to register for a new Customers Portal account. +Customers are required to use their GitLab.com account to register for a new Customers Portal profile. -If you have a legacy Customers Portal account that is not linked to a GitLab.com account, you may still [sign in](https://customers.gitlab.com/customers/sign_in?legacy=true) using an email and password. However, you should [create](https://gitlab.com/users/sign_up) and [link a GitLab.com account](#change-the-linked-account) to ensure continued access to the Customers Portal. +If you have a legacy Customers Portal profile that is not linked to a GitLab.com account, you may still [sign in](https://customers.gitlab.com/customers/sign_in?legacy=true) using an email and password. However, you should [create](https://gitlab.com/users/sign_up) and [link a GitLab.com account](#change-the-linked-account) to ensure continued access to the Customers Portal. -To change the GitLab.com account linked to your Customers Portal account: +To change the GitLab.com account linked to your Customers Portal profile: 1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). 1. In a separate browser tab, go to [GitLab.com](https://gitlab.com/users/sign_in) and ensure you are not logged in. -1. On the Customers Portal page, select **My account > Account details**. +1. On the Customers Portal page, select **My profile > Profile settings**. 1. Under **Your GitLab.com account**, select **Change linked account**. -1. Sign in to the [GitLab.com](https://gitlab.com/users/sign_in) account you want to link to the Customers Portal account. +1. Sign in to the [GitLab.com](https://gitlab.com/users/sign_in) account you want to link to the Customers Portal profile. ## Customers that purchased through a reseller diff --git a/doc/subscriptions/gitlab_com/index.md b/doc/subscriptions/gitlab_com/index.md index 317cdb1e1d5..9299028e56a 100644 --- a/doc/subscriptions/gitlab_com/index.md +++ b/doc/subscriptions/gitlab_com/index.md @@ -1,8 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments -type: index, reference +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # GitLab SaaS subscription **(PREMIUM SAAS)** @@ -42,7 +41,7 @@ To subscribe to GitLab SaaS: ## View your GitLab SaaS subscription -Prerequisite: +Prerequisites: - You must have the Owner role for the group. @@ -192,7 +191,7 @@ To add seats to a subscription: 1. Select **Add more seats** on the relevant subscription card. 1. Enter the number of additional users. 1. Review the **Purchase summary** section. The system lists the total price for all users on the - system and a credit for what you've already paid. You are only be charged for the net change. + system and a credit for what you've already paid. You are only charged for the net change. 1. Enter your payment information. 1. Select **Purchase seats**. @@ -267,6 +266,17 @@ Only one namespace can be linked to a subscription. <i class="fa fa-youtube-play youtube" aria-hidden="true"></i> For a demo, see [Linking GitLab Subscription to the Namespace](https://youtu.be/8iOsN8ajBUw). +### Transfer restrictions + +Changing the linked namespace is not supported for all subscription types. + +You cannot transfer: + +- A subscription with compute minutes. +- An expired or trial subscription. +- A subscription to a namespace which already has a Premium or Ultimate plan. +- A subscription from a namespace with multiple subscriptions. + ## Upgrade your GitLab SaaS subscription tier To upgrade your [GitLab tier](https://about.gitlab.com/pricing/): @@ -356,7 +366,7 @@ If you have difficulty during the renewal process, contact the There are several options to renew a subscription for fewer seats, as long as the seat total is equal to or greater than the billable user quantity at the time of renewal: -1. Turn off auto-renewal to avoid renewing at a higher seat quantity. +1. [Turn off auto-renewal](#enable-or-disable-automatic-subscription-renewal) to avoid renewing at a higher seat quantity. 1. [Manually renew](#renew-or-change-a-gitlab-saas-subscription) within 15 days of subscription renewal date, and specify the desired seat quantity. 1. Work with the Sales team to renew your subscription. @@ -365,7 +375,7 @@ There are several options to renew a subscription for fewer seats, as long as th Contacts can renew a subscription, cancel a subscription, or transfer the subscription to a different namespace. For information about how to transfer ownership of the Customers Portal account to another person, see -[Change account owner information](../customers_portal.md#change-account-owner-information). +[Change profile owner information](../customers_portal.md#change-profile-owner-information). To add a secondary contact for your subscription: @@ -401,7 +411,7 @@ locked. Projects can only be unlocked by purchasing more storage subscription un ### Purchase more storage and transfer -Prerequisite: +Prerequisites: - You must have the Owner role. @@ -457,6 +467,20 @@ To confirm the available storage, go to your group, and then select The **Purchased storage available** total is incremented by the amount purchased. All locked projects are unlocked and their excess usage is deducted from the additional storage. +## Enterprise Agile Planning + +GitLab Enterprise Agile Planning is an add-on that helps bring non-technical users into the same +DevSecOps platform where engineers build, test, secure, and deploy code. +The add-on enables cross-team collaboration between developers and non-developers without having to +purchase full GitLab licenses for non-engineering team members. +With Enterprise Agile Planning seats, non-engineering team members can participate in planning +workflows, measure software delivery velocity and impact with Value Stream Analytics, and use +executive dashboards to drive organizational visibility. + +### Purchase additional Enterprise Agile Planning seats + +Contact your [GitLab sales representative](https://about.gitlab.com/sales/) for more information. + ## Contact Support Learn more about: diff --git a/doc/subscriptions/gitlab_dedicated/index.md b/doc/subscriptions/gitlab_dedicated/index.md index 07abfb223ef..0f2fdb43512 100644 --- a/doc/subscriptions/gitlab_dedicated/index.md +++ b/doc/subscriptions/gitlab_dedicated/index.md @@ -1,7 +1,7 @@ --- stage: SaaS Platforms group: GitLab Dedicated -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # GitLab Dedicated @@ -120,7 +120,6 @@ The following GitLab application features are not available: - LDAP, Smartcard, or Kerberos authentication - Multiple login providers -- Advanced search - GitLab Pages - FortiAuthenticator, or FortiToken 2FA - Reply-by email @@ -128,7 +127,8 @@ The following GitLab application features are not available: - GitLab-managed runners (hosted runners) - GitLab AI capabilities (Refer to our [direction page](https://about.gitlab.com/direction/saas-platforms/dedicated/#supporting-ai-features-on-gitlab-dedicated) for more information) - Features other than [available features](#available-features) that must be configured outside of the GitLab user interface -- [Feature Flags](../../administration/feature_flags.md) and functionality behind them +- Interacting with GitLab [Feature Flags](../../administration/feature_flags.md) +- Any functionality or feature behind a Feature Flag that is toggled `off` by default The following features will not be supported: @@ -150,7 +150,7 @@ The following operational features are not available: ### Available AWS regions -The following is a list of AWS regions verified for use in GitLab Dedicated. Regions must support io2 volumes and meet other requirements. If there is a region you are interested in that is not on this list, please reach out through your account representative or [GitLab Support](https://about.gitlab.com/support/) to inquire about its availability. This list will be updated from time to time as additional regions are verified. +The following is a list of AWS regions verified for use in GitLab Dedicated. Regions must support io2 volumes and meet other requirements. If there is a region you are interested in that is not on this list, reach out through your account representative or [GitLab Support](https://about.gitlab.com/support/) to inquire about its availability. This list will be updated from time to time as additional regions are verified. - Asia Pacific (Singapore) - Asia Pacific (Sydney) diff --git a/doc/subscriptions/index.md b/doc/subscriptions/index.md index 8577fdb460d..8d2ddb4f370 100644 --- a/doc/subscriptions/index.md +++ b/doc/subscriptions/index.md @@ -1,8 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments -type: index, reference +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # Subscribe to GitLab **(PREMIUM ALL)** @@ -10,7 +9,7 @@ type: index, reference Choose and manage the subscription that's right for you and your organization. - [Choose a subscription](choosing_subscription.md) -- [Compare self-managed to SaaS](../install/migrate/compare_sm_to_saas.md) +- [Compare self-managed to SaaS](choosing_subscription.md) - [GitLab SaaS](gitlab_com/index.md) - [GitLab self-managed](self_managed/index.md) - [GitLab Dedicated](gitlab_dedicated/index.md) diff --git a/doc/subscriptions/quarterly_reconciliation.md b/doc/subscriptions/quarterly_reconciliation.md index 1962ce02647..87a4b65833c 100644 --- a/doc/subscriptions/quarterly_reconciliation.md +++ b/doc/subscriptions/quarterly_reconciliation.md @@ -1,7 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # Quarterly reconciliation and annual true-ups **(PREMIUM ALL)** @@ -81,13 +81,15 @@ sent and subject to your payment terms. ### Troubleshooting failed payment -If your credit card is declined during the reconciliation process, an email will be sent with the subject `Your GitLab subscription failed to reconcile`. Please follow these instructions to update your payment information, and the reconciliation will be automatically retried: +If your credit card is declined during the reconciliation process, an email will be sent with the subject `Your GitLab subscription failed to reconcile`. Follow these instructions to update your payment information, and the reconciliation will be automatically retried: 1. Log in to your account at `https://customers.gitlab.com`. 1. Go to **Payment Methods**. 1. Select **Add New Payment Method**. 1. Make sure that the payment method is set as **Default**. +Reconciliation is retried automatically as soon as the payment method is updated. + ## Quarterly reconciliation eligibility ### You are automatically enrolled in quarterly reconciliation if diff --git a/doc/subscriptions/self_managed/index.md b/doc/subscriptions/self_managed/index.md index a1573132ab2..e9a6f3720d2 100644 --- a/doc/subscriptions/self_managed/index.md +++ b/doc/subscriptions/self_managed/index.md @@ -1,8 +1,7 @@ --- stage: Fulfillment group: Purchase -info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments -type: index, reference +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments --- # GitLab self-managed subscription **(PREMIUM SELF)** @@ -37,8 +36,7 @@ Prorated charges are not possible without a quarterly usage report. View the amount of users in your instance to determine if they exceed the amount paid for in your subscription. -1. On the left sidebar, select **Search or go to**. -1. Select **Admin Area**. +1. On the left sidebar, at the bottom, select **Admin Area**. 1. Select **Users**. The lists of users are displayed. @@ -51,12 +49,10 @@ A user is not counted as a billable user if: - They are [deactivated](../../administration/moderate_users.md#deactivate-a-user) or [blocked](../../administration/moderate_users.md#block-a-user). - If the user occupied a seat prior to being deactivated or blocked, - the user is included in the number of [maximum users](#maximum-users). - They are [pending approval](../../administration/moderate_users.md#users-pending-approval). - They have only the [Minimal Access role](../../user/permissions.md#users-with-minimal-access) on self-managed Ultimate subscriptions or any GitLab.com subscriptions. -- They have the [Guest or Minimal Access roles on an Ultimate subscription](#free-guest-users). -- They have project or group memberships on an Ultimate subscription. +- They have only the [Guest or Minimal Access roles on an Ultimate subscription](#free-guest-users). +- They do not have project or group memberships on an Ultimate subscription. - The account is a GitLab-created service account: - [Ghost User](../../user/profile/account/delete_account.md#associated-records). - Bots such as: @@ -69,7 +65,7 @@ The amount of **Billable users** is reported once a day in the Admin Area. ### Maximum users -The number of _maximum users_ reflects the highest number of billable users for the current license period. +The number of _maximum users_ reflects the highest peak of billable users for the current license period. ### Users over subscription @@ -220,8 +216,7 @@ Example of a license sync request: You can manually synchronize your subscription details at any time. -1. On the left sidebar, select **Search or go to**. -1. Select **Admin Area**. +1. On the left sidebar, at the bottom, select **Admin Area**. 1. Select **Subscription**. 1. In the **Subscription details** section, select **Sync subscription details**. @@ -231,8 +226,7 @@ A job is queued. When the job finishes, the subscription details are updated. If you are an administrator, you can view the status of your subscription: -1. On the left sidebar, select **Search or go to**. -1. Select **Admin Area**. +1. On the left sidebar, at the bottom, select **Admin Area**. 1. Select **Subscription**. The **Subscription** page includes the following details: @@ -256,8 +250,7 @@ It also displays the following information: If you are an administrator, you can export your license usage into a CSV: -1. On the left sidebar, select **Search or go to**. -1. Select **Admin Area**. +1. On the left sidebar, at the bottom, select **Admin Area**. 1. Select **Subscription**. 1. In the upper-right corner, select **Export license usage file**. @@ -324,9 +317,10 @@ You purchase a subscription for 10 users. |:---------------------------------------------------|:-----------------|:--------------| | Ten users occupy all 10 seats. | 10 | 10 | | Two new users join. | 12 | 12 | -| Three users leave and their accounts are removed. | 9 | 12 | +| Three users leave and their accounts are blocked. | 9 | 12 | +| Four new users join. | 13 | 13 | -Users over subscription = 12 - 10 (Maximum users - users in license) +Users over subscription = 13 - 10 (Maximum users - users in license) ### Add seats to a subscription @@ -336,13 +330,13 @@ period is prorated from the date of purchase through the end of the subscription To add seats to a subscription: -1. Log in to the [Customers Portal](https://customers.gitlab.com/). -1. Navigate to the **Manage Purchases** page. +1. Sign in to the [Customers Portal](https://customers.gitlab.com/). +1. Go to the **Manage Purchases** page. 1. Select **Add more seats** on the relevant subscription card. 1. Enter the number of additional users. -1. Select **Proceed to checkout**. -1. Review the **Subscription Upgrade Detail**. The system lists the total price for all users on the system and a credit for what you've already paid. You are only be charged for the net change. -1. Select **Confirm Upgrade**. +1. Review the **Purchase summary** section. The system lists the total price for all users on the system and a credit for what you've already paid. You are only charged for the net change. +1. Enter your payment information. +1. Select **Purchase seats**. A payment receipt is emailed to you, which you can also access in the Customers Portal under [**View invoices**](https://customers.gitlab.com/receipts). @@ -359,9 +353,7 @@ You should follow these steps during renewal: 1. Prior to the renewal date, prune any inactive or unwanted users by [blocking them](../../administration/moderate_users.md#block-a-user). 1. Determine if you have a need for user growth in the upcoming subscription. -1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and select the **Renew** button beneath your existing subscription. -The **Renew** button remains disabled (grayed-out) until 15 days before a subscription expires. -You can hover your mouse on the **Renew** button to see the date when it will become active. +1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and beneath your existing subscription, select **Renew**. The **Renew** button displays only 15 days before a subscription expires. If there are more than 15 days before the subscription expires, select **Subscription actions** (**{ellipsis_v}**), then select **Renew subscription** to view the date when you can renew. NOTE: If you need to change your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team with [the sales contact form](https://about.gitlab.com/sales/) for assistance as this can't be done in the Customers Portal. @@ -396,10 +388,8 @@ You can view and download your renewal invoice on the Customers Portal [View inv To view or change automatic subscription renewal (at the same tier as the previous period), sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in), and: -- If a **Turn on auto-renew** button is displayed, your subscription was canceled - previously. Select it to resume automatic renewal. -- If a **Cancel subscription** button is displayed, your subscription is set to automatically - renew at the end of the subscription period. Select it to cancel automatic renewal. +- If the subscription card displays `Expires on DATE`, your subscription is not set to automatically renew. To enable automatic renewal, in **Subscription actions** (**{ellipsis_v}**), select **Turn on auto-renew**. +- If the subscription card displays `Autorenews on DATE`, your subscription is set to automatically renew at the end of the subscription period. To cancel automatic renewal, in **Subscription actions** (**{ellipsis_v}**), select **Cancel subscription**. If you have difficulty during the renewal process, contact the [Support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance. @@ -408,7 +398,7 @@ If you have difficulty during the renewal process, contact the There are several options to renew a subscription for fewer seats, as long as the seat total is equal to or greater than the billable user quantity at the time of renewal: -1. Turn off auto-renewal to avoid renewing at a higher seat quantity. +1. [Turn off auto-renewal](#enable-or-disable-automatic-subscription-renewal) to avoid renewing at a higher seat quantity. 1. [Manually renew](#renew-subscription-manually) within 15 days of subscription renewal date, and specify the desired seat quantity. 1. Work with the Sales team to renew your subscription. @@ -416,9 +406,8 @@ There are several options to renew a subscription for fewer seats, as long as th To upgrade your [GitLab tier](https://about.gitlab.com/pricing/): -1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). -1. Select the **Upgrade** button on the relevant subscription card on the - [Manage purchases](https://customers.gitlab.com/subscriptions) page. +1. Sign in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in). +1. Select **Upgrade** on the relevant subscription card. 1. Select the desired upgrade. 1. Confirm the active form of payment, or add a new form of payment. 1. Select the **I accept the Privacy Policy and Terms of Service** checkbox. @@ -438,7 +427,7 @@ The new tier takes effect when the new license is activated. Contacts can renew a subscription, cancel a subscription, or transfer the subscription to a different namespace. For information about how to transfer ownership of the Customers Portal account to another person, see -[Change account owner information](../customers_portal.md#change-account-owner-information). +[Change profile owner information](../customers_portal.md#change-profile-owner-information). To add a secondary contact for your subscription: @@ -473,6 +462,10 @@ existing feature requests in the [GitLab](https://gitlab.com/gitlab-org/gitlab/- These issues are the best avenue for getting updates on specific product plans and for communicating directly with the relevant GitLab team members. +## Storage + +The amount of storage and transfer for self-managed instances has no application limits. Administrators are responsible for the underlying infrastructure costs and can set [repository size limits](../../administration/settings/account_and_limit_settings.md#repository-size-limit). + ## Troubleshooting ### Subscription data fails to synchronize |