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Diffstat (limited to 'doc/subscriptions')
-rw-r--r-- | doc/subscriptions/bronze_starter.md | 2 | ||||
-rw-r--r-- | doc/subscriptions/img/support-diagram.png | bin | 49941 -> 0 bytes | |||
-rw-r--r-- | doc/subscriptions/img/support_diagram_c.png | bin | 0 -> 161323 bytes | |||
-rw-r--r-- | doc/subscriptions/index.md | 9 | ||||
-rw-r--r-- | doc/subscriptions/self_managed/index.md | 38 |
5 files changed, 13 insertions, 36 deletions
diff --git a/doc/subscriptions/bronze_starter.md b/doc/subscriptions/bronze_starter.md index 7ca3a3ffade..17eafb7633e 100644 --- a/doc/subscriptions/bronze_starter.md +++ b/doc/subscriptions/bronze_starter.md @@ -21,7 +21,7 @@ the tiers are no longer mentioned in GitLab documentation: - [Code owners](../user/project/code_owners.md) - Description templates: - [Setting a default template for merge requests and issues](../user/project/description_templates.md#set-a-default-template-for-merge-requests-and-issues) -- [Email from GitLab](../tools/email.md) +- [Email from GitLab](../user/admin_area/email_from_gitlab.md) - Groups: - [Creating group memberships via CN](../user/group/index.md#create-group-links-via-cn) - [Group push rules](../user/group/index.md#group-push-rules) diff --git a/doc/subscriptions/img/support-diagram.png b/doc/subscriptions/img/support-diagram.png Binary files differdeleted file mode 100644 index 1628a62f19a..00000000000 --- a/doc/subscriptions/img/support-diagram.png +++ /dev/null diff --git a/doc/subscriptions/img/support_diagram_c.png b/doc/subscriptions/img/support_diagram_c.png Binary files differnew file mode 100644 index 00000000000..a2fed80e912 --- /dev/null +++ b/doc/subscriptions/img/support_diagram_c.png diff --git a/doc/subscriptions/index.md b/doc/subscriptions/index.md index 6c5543edb58..824fe0bacde 100644 --- a/doc/subscriptions/index.md +++ b/doc/subscriptions/index.md @@ -34,8 +34,8 @@ GitLab SaaS or GitLab self-managed: your own GitLab instance. On a GitLab self-managed instance, a GitLab subscription provides the same set of -features for _all_ users. On GitLab SaaS, you can apply a subscription to either -a group or a personal namespace. +features for _all_ users. On GitLab SaaS, you can apply a subscription to a group +namespace. You cannot apply a subscription to a personal namespace. NOTE: Subscriptions cannot be transferred between GitLab SaaS and GitLab self-managed. @@ -256,12 +256,11 @@ Send all questions and requests related to the GitLab for Startups program to `s ### Support for Community Programs -Because these Community Programs are free of cost, regular Priority Support is not included. However, it can be purchased at a 95% discount in some cases. -If interested, email the relevant community program team: `education@gitlab.com`, `opensource@gitlab.com`, or `startups@gitlab.com`. +Because these Community Programs are free of cost, regular Priority Support is not included. As a community member, you can follow this diagram to find support: -![Support diagram](img/support-diagram.png) +![Support diagram](img/support_diagram_c.png) ## Contact Support diff --git a/doc/subscriptions/self_managed/index.md b/doc/subscriptions/self_managed/index.md index d38b56bb1f8..6765ca19518 100644 --- a/doc/subscriptions/self_managed/index.md +++ b/doc/subscriptions/self_managed/index.md @@ -126,31 +126,6 @@ Cloud licensing manages licenses for self-managed GitLab subscription plans. Clo - Activation: Unlock plan features and activate your self-managed instance by using an activation code. - License sync: Sync subscription data between your self-managed instance and GitLab. -### What cloud licensing includes - -#### Auto-renewals - -For renewals that occur on or after 2021-08-01, your subscriptions will auto-renew. -You have the option to manually cancel in the Customers Portal any time until thirty (30) days before renewal. - -#### Cloud licensing - -You can activate and manage your GitLab licenses by using the Customers Portal. -This feature was formerly known as Seat Link. - -#### Operational data - -Service data helps GitLab improve the product experience and provide proactive support. -Most data is categorized as optional and can be disabled. Data that is categorized as -operational, like number of issues, pipelines, merge requests, and version, is not configurable. - -Please see our [service usage privacy page](https://about.gitlab.com/handbook/legal/privacy/services-usage-data/) -for details on what information is collected. - -#### Quarterly subscription reconciliation - -See the [quarterly subscription reconciliation section](../quarterly_reconciliation.md) for more information. - ### How cloud licensing works #### Add your license @@ -173,6 +148,9 @@ This sync job runs daily around 3AM UTC. If the job fails, it is retried up to 1 The daily job provides **only** the following information to the Customers Portal: +- Company name +- Licensee name +- Licensee email - Date - Timestamp - License key @@ -268,22 +246,22 @@ instance, ensure you're purchasing enough seats to If you are an administrator, you can view the status of your subscription: 1. On the top bar, select **Menu > Admin**. -1. On the left sidebar, select **License**. +1. On the left sidebar, select **Subscription**. -The **License** page includes the following details: +The **Subscription** page includes the following details: - Licensee - Plan - When it was uploaded, started, and when it expires -It also displays the following important statistics: +It also displays the following information: | Field | Description | |:-------------------|:------------| | Users in License | The number of users you've paid for in the current license loaded on the system. The number does not change unless you [add seats](#add-seats-to-a-subscription) during your current subscription period. | | Billable users | The daily count of billable users on your system. The count may change as you block or add users to your instance. | | Maximum users | The highest number of billable users on your system during the term of the loaded license. | -| Users over license | Calculated as `Maximum users` - `Users in License` for the current license term. This number incurs a retroactive charge that needs to be paid for at renewal. | +| Users over license | Calculated as `Maximum users` - `Users in License` for the current license term. This number incurs a retroactive charge that must be paid before renewal. | ## Export your license usage @@ -295,7 +273,7 @@ If you are an administrator, you can export your license usage into a CSV: 1. On the left sidebar, select **Subscription**. 1. In the top right, select **Export license usage file**. -This file contains all the information GitLab needs to manually process quarterly reconciliations or renewals. If your instance is firewalled or air-gapped, you can provide GitLab with this information. +This file contains the information GitLab uses to manually process quarterly reconciliations or renewals. If your instance is firewalled or air-gapped, you must provide GitLab with this information. The **License Usage** CSV includes the following details: |