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Diffstat (limited to 'doc/university/support/README.md')
| -rw-r--r-- | doc/university/support/README.md | 42 |
1 files changed, 21 insertions, 21 deletions
diff --git a/doc/university/support/README.md b/doc/university/support/README.md index d1d5db6bbcd..0cbae71d1f5 100644 --- a/doc/university/support/README.md +++ b/doc/university/support/README.md @@ -55,13 +55,13 @@ Sometimes we need to upgrade customers from old versions of GitLab to latest, so - Keep this up-to-date as patch and version releases become available, just like our customers would - Try out the following installation path - [Install GitLab 4.2 from source](https://gitlab.com/gitlab-org/gitlab-ce/blob/d67117b5a185cfb15a1d7e749588ff981ffbf779/doc/install/installation.md) - - External MySQL database - - External NGINX + - External MySQL database + - External NGINX - Create some test data - - Populated Repos - - Users - - Groups - - Projects + - Populated Repos + - Users + - Groups + - Projects - [Backup using our Backup rake task](https://docs.gitlab.com/ce/raketasks/backup_restore.html#create-a-backup-of-the-gitlab-system) - [Upgrade to 5.0 source using our Upgrade documentation](https://gitlab.com/gitlab-org/gitlab-ee/blob/master/doc/update/4.2-to-5.0.md) - [Upgrade to 5.1 source](https://gitlab.com/gitlab-org/gitlab-ee/blob/master/doc/update/5.0-to-5.1.md) @@ -72,7 +72,7 @@ Sometimes we need to upgrade customers from old versions of GitLab to latest, so - [Upgrade to Omnibus 7.14](https://docs.gitlab.com/omnibus/update/README.html#upgrading-from-a-non-omnibus-installation-to-an-omnibus-installation) - [Restore backup using our Restore rake task](https://docs.gitlab.com/ce/raketasks/backup_restore.html#restore-a-previously-created-backup) - [Upgrade to latest EE](https://about.gitlab.com/downloads-ee) - - (GitLab inc. only) Acquire and apply a license for the Enterprise Edition product, ask in #support + - (GitLab inc. only) Acquire and apply a license for the Enterprise Edition product, ask in #support - Perform a downgrade from [EE to CE](https://docs.gitlab.com/ee/downgrade_ee_to_ce/README.html) #### Start to learn about some of the integrations that we support @@ -98,9 +98,9 @@ Our integrations add great value to GitLab. User questions often relate to integ - [Environment Information and maintenance checks](https://docs.gitlab.com/ce/raketasks/maintenance.html) - [GitLab check](https://docs.gitlab.com/ce/raketasks/check.html) - Omnibus commands - - [Status](https://gitlab.com/gitlab-org/omnibus-gitlab/blob/master/doc/maintenance/README.md#get-service-status) - - [Starting and stopping services](https://gitlab.com/gitlab-org/omnibus-gitlab/blob/master/doc/maintenance/README.md#starting-and-stopping) - - [Starting a rails console](https://gitlab.com/gitlab-org/omnibus-gitlab/blob/master/doc/maintenance/README.md#invoking-rake-tasks) + - [Status](https://gitlab.com/gitlab-org/omnibus-gitlab/blob/master/doc/maintenance/README.md#get-service-status) + - [Starting and stopping services](https://gitlab.com/gitlab-org/omnibus-gitlab/blob/master/doc/maintenance/README.md#starting-and-stopping) + - [Starting a rails console](https://gitlab.com/gitlab-org/omnibus-gitlab/blob/master/doc/maintenance/README.md#invoking-rake-tasks) #### Learn about the Support process @@ -118,16 +118,16 @@ Zendesk is our Support Centre and our main communication line with our Customers - Here you will find a large variety of queries mainly from our Users who are self hosting GitLab CE - Understand the questions that are asked and dig in to try to find a solution - [Proceed on to the GitLab.com Support Forum](https://about.gitlab.com/handbook/support/#gitlabcom-support-trackera-namesupp-foruma) - - Here you will find queries regarding our own GitLab.com - - Helping Users here will give you an understanding of our Admin interface and other tools + - Here you will find queries regarding our own GitLab.com + - Helping Users here will give you an understanding of our Admin interface and other tools - [Proceed on to the Twitter tickets in Zendesk](https://about.gitlab.com/handbook/support/#twitter) - - Here you will gain a great insight into our userbase - - Learn from any complaints and problems and feed them back to the team - - Tweets can range from help needed with GitLab installations, the API and just general queries + - Here you will gain a great insight into our userbase + - Learn from any complaints and problems and feed them back to the team + - Tweets can range from help needed with GitLab installations, the API and just general queries - [Proceed on to Regular email Support tickets](https://about.gitlab.com/handbook/support/#regular-zendesk-tickets-a-nameregulara) - - Here you will find tickets from our GitLab EE Customers and GitLab CE Users - - Tickets here are extremely varied and often very technical - - You should be prepared for these tickets, given the knowledge gained from previous tiers and your training + - Here you will find tickets from our GitLab EE Customers and GitLab CE Users + - Tickets here are extremely varied and often very technical + - You should be prepared for these tickets, given the knowledge gained from previous tiers and your training - Check out your colleagues' responses - Hop on to the #support-live-feed channel in Slack and see the tickets as they come in and are updated - Read through old tickets that your colleagues have worked on @@ -135,10 +135,10 @@ Zendesk is our Support Centre and our main communication line with our Customers - [Learn about Cisco WebEx](https://about.gitlab.com/handbook/support/onboarding/#webexa-namewebexa) - Training calls - Information gathering calls - - It's good to find out how new and prospective customers are going to be using the product and how they will set up their infrastructure + - It's good to find out how new and prospective customers are going to be using the product and how they will set up their infrastructure - Diagnosis calls - - When email isn't enough we may need to hop on a call and do some debugging along side the customer - - These paired calls are a great learning experience + - When email isn't enough we may need to hop on a call and do some debugging along side the customer + - These paired calls are a great learning experience - Upgrade calls - Emergency calls |