diff options
Diffstat (limited to 'doc/user/admin_area/license.md')
| -rw-r--r-- | doc/user/admin_area/license.md | 17 |
1 files changed, 14 insertions, 3 deletions
diff --git a/doc/user/admin_area/license.md b/doc/user/admin_area/license.md index 5211a18201b..5296a918f56 100644 --- a/doc/user/admin_area/license.md +++ b/doc/user/admin_area/license.md @@ -64,6 +64,17 @@ This error occurs when you use an activation code to activate your instance, but You may have connectivity issues due to the following reasons: -- **You have an offline environment**: Configure your setup to allow connection to GitLab servers. If connection to GitLab servers is not possible, contact [GitLab support](https://about.gitlab.com/support/#contact-support) to request a license key. -- **Firewall settings**: Enable an encrypted HTTPS connection from your GitLab instance to `customers.gitlab.com` (with IP addresses 104.18.26.123 and 104.18.27.123) on port 443. -- **Customers Portal is not operational**: To check for performance or service disruptions, check the Customers Portal [status](https://status.gitlab.com/). +- **You have an offline environment**: + - Configure your setup to allow connection to GitLab servers. If connection to GitLab servers is not possible, contact your Sales Representative to request a license key. You can also contact [GitLab support](https://about.gitlab.com/support/#contact-support) if you need help finding your Sales Representative. +- **Customers Portal is not operational**: + - To check for performance or service disruptions, check the Customers Portal [status](https://status.gitlab.com/). +- **Firewall settings**: + - Check if your GitLab instance has an encrypted connection to `customers.gitlab.com` (with IP addresses 172.64.146.11 and 104.18.41.245) on port 443: + + ```shell + curl --verbose "https://customers.gitlab.com/" + ``` + + - If the curl command returns a failure, either: + - [Configure a proxy](https://docs.gitlab.com/omnibus/settings/environment-variables.html) in `gitlab.rb` to point to your server. + - Contact your network administrator to make changes to the proxy. |