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Diffstat (limited to 'doc/user/profile/account/two_factor_authentication.md')
| -rw-r--r-- | doc/user/profile/account/two_factor_authentication.md | 13 |
1 files changed, 12 insertions, 1 deletions
diff --git a/doc/user/profile/account/two_factor_authentication.md b/doc/user/profile/account/two_factor_authentication.md index c763226015e..3f42fc0d131 100644 --- a/doc/user/profile/account/two_factor_authentication.md +++ b/doc/user/profile/account/two_factor_authentication.md @@ -505,7 +505,18 @@ Feature.disable(:webauthn) If you are receiving an `invalid pin code` error, this may indicate that there is a time sync issue between the authentication application and the GitLab instance itself. -Most authentication apps have a feature in the settings for syncing the time for the codes themselves. For Google Authenticator for example, go to `Settings > Time correction for codes`. +To avoid the time sync issue, enable time synchronization in the device that generates the codes. For example: + +- For Android (Google Authenticator): + 1. Go to the Main Menu in Google Authenticator. + 1. Select Settings. + 1. Select the Time correction for the codes. + 1. Select Sync now. +- For iOS: + 1. Go to Settings. + 1. Select General. + 1. Select Date & Time. + 1. Enable Set Automatically. If it’s already enabled, disable it, wait a few seconds, and re-enable. <!-- ## Troubleshooting |