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diff --git a/doc/user/project/integrations/gitlab_slack_app_troubleshooting.md b/doc/user/project/integrations/gitlab_slack_app_troubleshooting.md new file mode 100644 index 00000000000..363e7c2c364 --- /dev/null +++ b/doc/user/project/integrations/gitlab_slack_app_troubleshooting.md @@ -0,0 +1,48 @@ +--- +stage: Manage +group: Import and Integrate +info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://handbook.gitlab.com/handbook/product/ux/technical-writing/#assignments +--- + +# Troubleshooting GitLab for Slack app **(FREE ALL)** + +When configuring the GitLab for Slack app on GitLab.com, you might encounter the following issues. + +For self-managed GitLab, see [GitLab for Slack app administration](../../../administration/settings/slack_app.md#troubleshooting). + +## The app does not appear in the list of integrations + +The GitLab for Slack app might not appear in the list of integrations. To have the GitLab for Slack app on your self-managed instance, an administrator must [enable the integration](../../../administration/settings/slack_app.md). On GitLab.com, the GitLab for Slack app is available by default. + +The GitLab for Slack app is enabled at the project level only. Support for the app at the group and instance levels is proposed in [issue 391526](https://gitlab.com/gitlab-org/gitlab/-/issues/391526). + +## Project or alias not found + +Some Slack commands must have a project full path or alias and fail with the following error +if the project cannot be found: + +```plaintext +GitLab error: project or alias not found +``` + +To resolve this issue, ensure: + +- The project full path is correct. +- If using a [project alias](gitlab_slack_application.md#create-a-project-alias-for-slash-commands), the alias is correct. +- The GitLab for Slack app is [enabled for the project](gitlab_slack_application.md#from-project-integration-settings). + +## Slash commands return an error in Slack + +Slash commands might return `/gitlab failed with the error "dispatch_failed"` in Slack. +To resolve this issue, ensure an administrator has properly configured the [GitLab for Slack app settings](../../../administration/settings/slack_app.md) on your self-managed instance. + +## Notifications are not received to a channel + +If you're not receiving notifications to a Slack channel, ensure: + +- The channel name you configured is correct. +- If the channel is private, you've [added the GitLab for Slack app to the channel](gitlab_slack_application.md#receive-notifications-to-a-private-channel). + +## The App Home does not display properly + +If the [App Home](https://api.slack.com/start/overview#app_home) does not display properly, ensure your [app is up to date](gitlab_slack_application.md#update-the-gitlab-for-slack-app). |