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diff --git a/doc/user/project/issue_board.md b/doc/user/project/issue_board.md
index c8ecb2fd2e6..787e990526d 100644
--- a/doc/user/project/issue_board.md
+++ b/doc/user/project/issue_board.md
@@ -642,3 +642,20 @@ A few things to remember:
- For performance and visibility reasons, each list shows the first 20 issues
by default. If you have more than 20 issues, start scrolling down and the next
20 appear.
+
+## Troubleshooting issue boards
+
+### Use Rails console to fix issue boards not loading and timing out
+
+If you see issue board not loading and timing out in UI, use Rails console to call the Issue Rebalancing service to fix it:
+
+1. [Start a Rails console session](../../administration/operations/rails_console.md#starting-a-rails-console-session).
+1. Run these commands:
+
+ ```ruby
+ p = Project.find_by_full_path('<username-or-group>/<project-name>')
+
+ Issues::RelativePositionRebalancingService.new(p.root_namespace.all_projects).execute
+ ```
+
+1. To exit the Rails console, type `quit`.