diff options
Diffstat (limited to 'doc/user/project/service_desk.md')
| -rw-r--r-- | doc/user/project/service_desk.md | 15 |
1 files changed, 8 insertions, 7 deletions
diff --git a/doc/user/project/service_desk.md b/doc/user/project/service_desk.md index 072d685bde4..1b30f14ac90 100644 --- a/doc/user/project/service_desk.md +++ b/doc/user/project/service_desk.md @@ -184,9 +184,10 @@ NOTE: On GitLab.com a custom mailbox is already configured with `contact-project+%{key}@incoming.gitlab.com` as the email address, you can still configure the [custom suffix](#configuring-a-custom-email-address-suffix) in project settings. -Using the `service_desk_email` configuration, you can customize the mailbox -used by Service Desk. This allows you to have a separate email address for -Service Desk by also configuring a [custom suffix](#configuring-a-custom-email-address-suffix) +Service Desk uses the [incoming email](../../administration/incoming_email.md) +configuration by default. However, by using the `service_desk_email` configuration, +you can customize the mailbox used by Service Desk. This allows you to have +a separate email address for Service Desk by also configuring a [custom suffix](#configuring-a-custom-email-address-suffix) in project settings. The `address` must include the `+%{key}` placeholder within the 'user' @@ -194,10 +195,10 @@ portion of the address, before the `@`. This is used to identify the project where the issue should be created. NOTE: -The `service_desk_email` and `incoming_email` configurations should -always use separate mailboxes. This is important, because emails picked from -`service_desk_email` mailbox are processed by a different worker and it would -not recognize `incoming_email` emails. +When configuring a custom mailbox, the `service_desk_email` and `incoming_email` +configurations must always use separate mailboxes. This is important, because +emails picked from `service_desk_email` mailbox are processed by a different +worker and it would not recognize `incoming_email` emails. To configure a custom mailbox for Service Desk with IMAP, add the following snippets to your configuration file in full: |