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Diffstat (limited to 'doc/user/project/service_desk.md')
| -rw-r--r-- | doc/user/project/service_desk.md | 18 |
1 files changed, 16 insertions, 2 deletions
diff --git a/doc/user/project/service_desk.md b/doc/user/project/service_desk.md index f32035102bb..bafa2005fdf 100644 --- a/doc/user/project/service_desk.md +++ b/doc/user/project/service_desk.md @@ -150,7 +150,7 @@ The templates are inherited. For example, in a project, you can also access temp To use a custom description template with Service Desk: -1. On the top bar, select **Menu > Projects** and find your project. +1. On the top bar, select **Main menu > Projects** and find your project. 1. [Create a description template](description_templates.md#create-an-issue-template). 1. On the left sidebar, select **Settings > General > Service Desk**. 1. From the dropdown list **Template to append to all Service Desk issues**, search or select your template. @@ -164,7 +164,7 @@ this name in the `From` header. The default display name is `GitLab Support Bot` To edit the custom email display name: -1. On the top bar, select **Menu > Projects** and find your project. +1. On the top bar, select **Main menu > Projects** and find your project. 1. On the left sidebar, select **Settings > General > Service Desk**. 1. Enter a new name in **Email display name**. 1. Select **Save Changes**. @@ -358,9 +358,23 @@ to everyone who can view the project. Behind the scenes, Service Desk works by the special Support Bot user creating issues. This user does not count toward the license limit count. +### Moving a Service Desk issue + +Service Desk issues can be moved like any other issue in GitLab. + +You can move a Service Desk issue the same way you +[move a regular issue](issues/managing_issues.md#move-an-issue) in GitLab. + +If a Service Desk issue is moved to a different project the customer who created the issue stops receiving emails. + ## Troubleshooting Service Desk ### Emails to Service Desk do not create issues Your emails might be ignored because they contain one of the [email headers that GitLab ignores](../../administration/incoming_email.md#rejected-headers). + +### Responses to a Service Desk issue do not generate emails + +Your issue might have been moved to a different project. +Moved Service Desk issues do not retain email participants. |