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@@ -14,6 +14,10 @@ Service Desk emails are created in your GitLab project as new issues.
Your team can respond directly from the project, while customers interact with the thread only
through email.
+<i class="fa fa-youtube-play youtube" aria-hidden="true"></i>
+For a video overview, see [Introducing GitLab Service Desk (GitLab 16.7)](https://www.youtube.com/watch?v=LDVQXv3I5rI).
+<!-- Video published on 2023-12-19 -->
+
## Service Desk workflow
For example, let's assume you develop a game for iOS or Android.