From 07f6ded1cb698550284e5f348de8f1b884e715ae Mon Sep 17 00:00:00 2001 From: GitLab Bot Date: Wed, 31 May 2023 12:07:08 +0000 Subject: Add latest changes from gitlab-org/gitlab@master --- doc/user/project/service_desk.md | 5 +++++ 1 file changed, 5 insertions(+) (limited to 'doc/user') diff --git a/doc/user/project/service_desk.md b/doc/user/project/service_desk.md index 53da3ab86d2..648b34cee2e 100644 --- a/doc/user/project/service_desk.md +++ b/doc/user/project/service_desk.md @@ -182,6 +182,11 @@ Behind the scenes, Service Desk works by the special Support Bot user creating i This user isn't a [billable user](../../subscriptions/self_managed/index.md#billable-users), so it does not count toward the license limit count. +In GitLab 16.0 and earlier, comments generated from Service Desk emails show `GitLab Support Bot` +as the author. In [GitLab 16.1 and later](https://gitlab.com/gitlab-org/gitlab/-/issues/226995), +these comments show the email of the user who sent the email. +This feature only applies to comments made in GitLab 16.1 and later. + #### Change the Support Bot's display name You can change the display name of the Support Bot user. Emails sent from Service Desk have -- cgit v1.2.3