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---
description: "GitLab - Incident Management. GitLab offers solutions for handling incidents in your applications and services"
---
# Incident Management
GitLab offers solutions for handling incidents in your applications and services,
from setting up an alert with Prometheus, to receiving a notification via a
monitoring tool like Slack, and automatically setting up Zoom calls with your
support team.
## Configuring incidents **(ULTIMATE)**
> [Introduced](https://gitlab.com/gitlab-org/gitlab/issues/4925) in GitLab Ultimate 11.11.
The Incident Management features can be enabled and disabled via your project's
**Settings > Operations > Incidents**.
### Automatically create issues from alerts
GitLab issues can automatically be created as a result of an alert notification.
An issue created this way will contain the error information to help you further
debug it.
### Issue templates
You can create your own [issue templates](../project/description_templates.md#creating-issue-templates)
that can be [used within Incident Management](../project/integrations/prometheus.md#taking-action-on-incidents-ultimate).
To select your issue template for use within Incident Management:
1. Visit your project's **Settings > Operations > Incidents**.
1. Select the template from the **Issue Template** dropdown.
## Alerting
GitLab can react to the alerts that your applications and services may be
triggering by automatically creating issues, and alerting developers via email.
### Prometheus alerts
Prometheus alerts can be set up in both:
- [GitLab-managed Prometheus](../project/integrations/prometheus.md#setting-up-alerts-for-prometheus-metrics-ultimate) and
- [Self-managed Prometheus](../project/integrations/prometheus.md#external-prometheus-instances) installations.
### Alert endpoint
GitLab can accept alerts from any source via a generic webhook receiver. When
you set up the generic alerts integration, a unique endpoint will
be created which can receive a payload in JSON format.
[Read more on setting this up, including how to customize the payload](../project/integrations/generic_alerts.md).
### Recovery alerts
GitLab can [automatically close issues](../project/integrations/prometheus.md#taking-action-on-incidents-ultimate)
that have been automatically created when you receive notification that the
alert is resolved.
## Embedded metrics
Metrics can be embedded anywhere where GitLab Markdown is used, for example,
descriptions and comments on issues and merge requests.
TIP: **Tip:**
Both GitLab-hosted and Grafana metrics can also be
[embedded in issue templates](../project/integrations/prometheus.md#embedding-metrics-in-issue-templates).
### GitLab-hosted metrics
Learn how to embed [GitLab hosted metric charts](../project/integrations/prometheus.md#embedding-metric-charts-within-gitlab-flavored-markdown).
### Grafana metrics
Learn how to embed [Grafana hosted metric charts](../project/integrations/prometheus.md#embedding-grafana-charts).
## Slack integration
Slack slash commands allow you to control GitLab and view content right inside
Slack, without having to leave it.
Learn how to [set up Slack slash commands](../project/integrations/slack_slash_commands.md)
and how to [use them](../../integration/slash_commands.md).
### Slash commands
Please refer to a list of [available slash commands](../../integration/slash_commands.md) and associated descriptions.
## Zoom in issues
In order to communicate synchronously for incidents management, GitLab allows you to
associate a Zoom meeting with an issue. Once you start a Zoom call for a fire-fight,
you need a way to associate the conference call with an issue, so that your team
members can join swiftly without requesting a link.
Read more how to [add or remove a zoom meeting](../project/issues/associate_zoom_meeting.md).
### Configuring Incidents
Incident Management features can be easily enabled & disabled via the Project settings page. Head to Project -> Settings -> Operations -> Incidents.
#### Auto-creation
GitLab Issues can automatically be created as a result of an Alert notification. An Issue created this way will contain error information to help you further debug the error.
|
