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diff --git a/Docs/Guide__Troubleshooting.md b/Docs/Guide__Troubleshooting.md index 9409d49..e461194 100644 --- a/Docs/Guide__Troubleshooting.md +++ b/Docs/Guide__Troubleshooting.md @@ -1,187 +1,184 @@ -Troubleshooting Guide
-
-**Index**
-
-- [Extension](#extension)
- - [Basic checks](#basic-checks)
- - [Check API status](#check-api-status)
- - [Install certificates](#install-certificates)
- - [Check for logs in the console](#check-for-logs-in-the-console)
- - [In Chromium Based browsers](#in-chromium-based-browsers)
- - [In Firefox Based Browsers](#in-firefox-based-browsers)
- - [Check for conflicting extensions](#check-for-conflicting-extensions)
- - [Known conflicts](#known-conflicts)
-- [iOS app](#ios-app)
-- [YouTube Vanced app](#youtube-vanced--app)
-- [Contact in Discord Server](#contact-in-discord-server)
-- [Useful Links](#useful-links)
-
-<br>
-
-## Extension
-
-(for Windows & Macs)
-
-### Basic checks
-
-1. Make sure you have the latest version of the extension installed. ([Click Here to check](https://chrome.google.com/webstore/detail/return-youtube-dislike/gebbhagfogifgggkldgodflihgfeippi#:~:text=Report%20abuse-,Version,-2.0.0.3))
-2. Close all the tabs & restart your browser
-3. Reinstall the extension.
-4. [Check API status](#check-api-status)
-5. [Check Cloudflare status](https://www.cloudflarestatus.com/)
-6. [If you are on Windows 7 read this](#install-certificates)
-
-<br>
-
-### Check API status
-
-If the basic checks didn't resolve anything
-
-[See if you get any response from this link (click here)](https://returnyoutubedislikeapi.com/votes?videoId=QOFEgexls14)
-
-- If you **don't see something like** this, then the **API is down** and **everything is fine on your side**.
- `{"id":"QOFEgexls14","dateCreated":"2021-12-28T02:53:20.995329Z","likes":2968,"dislikes":204,"rating":4.725047080979285,"viewCount":29157,"deleted":false}`
-- If you see some responses but not in the above format (with likes and dislikes) then probably you are being rate-limited. It is done to prevent bot attacks and database vandalization. It depends on IP (its hash - which is never stored in non-volatile storage) for its countermeasures. If many people are accessing the server from the same IP (as in the case of public/institutional Wi-Fi) then it's possible that the IP is being rate-limited. If that's the case, there's no way for us to differentiate you from a bot/attacker.
-
-**If you see "Certificate error" and [if you are on Windows 7 (or earlier) read this](#install-certificates)**
-
-<br><br>
-
-### Install certificates
-
-**Applies for Windows 7 (and earlier) only**
-
-and only for [Chromium Based Browsers][1]
-
-- [Chromium-based browsers][1] don't have their own certificate manager.
-- They use Windows' certificates manager.
-- Microsoft has officially dropped the support for Windows 7
-
-You will have to install the latest certificates for that.
-
-You can follow this guide:
-
-[Fix error NET::ERR CERT DATE INVALID - Your connection is not private - Windows 7 - 2021](https://youtu.be/JYZLxP2Z8G4)
-
-If you don't want to install the certificate from Google Drive
-
-- Here is the official link to the certificate [**x1.i.lencr.org**](http://x1.i.lencr.org/).
-- **You will have to close all the tabs** before downloading this certificate.
-
-**The thumbprint of real certificate is `cabd2a79a1076a31f21d253635cb039d4329a5e8`**
-
-**To make sure that you have installed the correct certificate, you should consider checking if the thumbprints match.** To do this you can follow this guide: [How to check a certificate's thumbprint](https://knowledge.digicert.com/solution/SO9840.html)
-
-<br>
-
-### Check for logs in the console
-
-#### [In Chromium Based browsers][1]
-
-1. In Developer tools, go to [`console` panel](https://developer.chrome.com/docs/devtools/open/#console).
- - For Windows press `Ctrl` + `Shift` + `J` all at once
- - For Mac press `Cmd` + `Option` + `J` all at once
-2. Find `filter` box in the newly appeared window.
-3. Type `Return`.
-4. Check the [Check API Status](#check-api-status) and see if you get similar responses.
-5. If you see any errors in red [please contact us][4] and report them in our [discord server][3]
-
-<!-- If ever needed
- - For Android refer to this article: [Remote debug Android devices](https://developer.chrome.com/docs/devtools/remote-debugging/) -->
-
-<br>
-
-#### [In Firefox Based Browsers][2]
-
-1. Open Browser Console
- - For standard keyboard layout press `Ctrl` + `Shift` + `K` all at once
- - For Mac keyboard layout press `Cmd` + `Option` + `K` all at once
- - For Android refer to this article: [Remotely debugging Firefox <36 for Android](https://developer.mozilla.org/en-US/docs/Tools/Remote_Debugging/Firefox_for_Android)
-2. Find `Filter Output` box in the newly appeared window.
-3. Type `Return`.
-4. If you see any errors in red [please contact us][4] and report them in our [discord server][3]
-
-<br>
-
-### Check for conflicting extensions
-
-Some privacy and/or security-focused extensions such as ad- or script-blockers, as well as YouTube customization plugins might prevent the extension from working correctly.
-Try to disable all other extensions and test whether the extension works.
-If it does, find the extension(s) preventing RYD from working correctly and re-configure them in a way that'd stop them from interfering.
-
-<br>
-
-### Known conflicts
-
->### scriptSafe
->
-> **Solution:** Trust `returnyoutubedislikeapi.com` manually
->
-> 
-
-<br>
-
-> ### uMatrix
->
-> **Solution:** Allow XHR for `returnyoutubedislikeapi.com` manually
->
-> 
-
-<br>
-
-<br>
-
-## iOS app
-
-Coming soon. Please have patience.
-
-<br>
-
-<br>
-
-## YouTube Vanced app
-
-Coming soon. Please have patience.
-
-<br>
-
-<br>
-
-## Contact in Discord Server
-
-**Only if nothing mentioned above helped and you still have a problem.**
-
-[Discord server link: https://discord.gg/mYnESY4Md5][3]
-
-0. Join the discord server if you haven't already
-1. Go to the #Bugs-and-problems channel
-2. There, thoroughly describe:
- - your problem
- - what you have tried and what didn't work
- - results of the troubleshooting steps
-
-<!-- {
- "update_frequency" : "low"
-} -->
-
-<br>
-
-<br>
-
-## Useful Links
-
-[List of Chromium Based Browsers][1]
-
-[List of Firefox Based Browsers][2]
-
-[Return-YouTube-Dislike Discord Server][3]
-
-<!-- links -->
-
-[1]: https://en.wikipedia.org/wiki/Chromium_(web_browser)#Browsers_based_on_Chromium
-
-[2]: https://en.wikipedia.org/wiki/Category:Web_browsers_based_on_Firefox
-
-[3]: https://discord.gg/mYnESY4Md5
-
-[4]: #contact-in-discord-server
+Troubleshooting Guide + +**Index** + +- [Extension](#extension) + - [Basic checks](#basic-checks) + - [Check API status](#check-api-status) + - [Install certificates](#install-certificates) + - [Check for logs in the console](#check-for-logs-in-the-console) + - [In Chromium Based browsers](#in-chromium-based-browsers) + - [In Firefox Based Browsers](#in-firefox-based-browsers) + - [Check for conflicting extensions](#check-for-conflicting-extensions) + - [Known conflicts](#known-conflicts) +- [iOS app](#ios-app) +- [YouTube Vanced app](#youtube-vanced--app) +- [Contact in Discord Server](#contact-in-discord-server) +- [Useful Links](#useful-links) + +<br> + +## Extension + +(for Windows & Macs) + +### Basic checks + +1. Make sure you have the latest version of the extension installed. ([Click Here to check](https://chrome.google.com/webstore/detail/return-youtube-dislike/gebbhagfogifgggkldgodflihgfeippi#:~:text=Report%20abuse-,Version,-2.0.0.3)) +2. Close all the tabs & restart your browser +3. Reinstall the extension. +4. [Check API status](#check-api-status) +5. [Check Cloudflare status](https://www.cloudflarestatus.com/) +6. [If you are on Windows 7 read this](#install-certificates) + +<br> + +### Check API status + +If the basic checks didn't resolve anything + +[See if you get any response from this link (click here)](https://returnyoutubedislikeapi.com/votes?videoId=QOFEgexls14) + +- If you **don't see something like** this, then the **API is down** and **everything is fine on your side**. + `{"id":"QOFEgexls14","dateCreated":"2021-12-28T02:53:20.995329Z","likes":2968,"dislikes":204,"rating":4.725047080979285,"viewCount":29157,"deleted":false}` +- If you see some responses but not in the above format (with likes and dislikes) then probably you are being rate-limited. It is done to prevent bot attacks and database vandalization. It depends on IP (its hash - which is never stored in non-volatile storage) for its countermeasures. If many people are accessing the server from the same IP (as in the case of public/institutional Wi-Fi) then it's possible that the IP is being rate-limited. If that's the case, there's no way for us to differentiate you from a bot/attacker. + +**If you see "Certificate error" and [if you are on Windows 7 (or earlier) read this](#install-certificates)** + +<br><br> + +### Install certificates + +**Applies for Windows 7 (and earlier) only** + +and only for [Chromium Based Browsers][1] + +- [Chromium-based browsers][1] don't have their own certificate manager. +- They use Windows' certificates manager. +- Microsoft has officially dropped the support for Windows 7 + +You will have to install the latest certificates for that. + +You can follow this guide: + +[Fix error NET::ERR CERT DATE INVALID - Your connection is not private - Windows 7 - 2021](https://youtu.be/JYZLxP2Z8G4) + +If you don't want to install the certificate from Google Drive + +- Here is the official link to the certificate [**x1.i.lencr.org**](http://x1.i.lencr.org/). +- **You will have to close all the tabs** before downloading this certificate. + +**The thumbprint of real certificate is `cabd2a79a1076a31f21d253635cb039d4329a5e8`** + +**To make sure that you have installed the correct certificate, you should consider checking if the thumbprints match.** To do this you can follow this guide: [How to check a certificate's thumbprint](https://knowledge.digicert.com/solution/SO9840.html) + +<br> + +### Check for logs in the console + +#### [In Chromium Based browsers][1] + +1. In Developer tools, go to [`console` panel](https://developer.chrome.com/docs/devtools/open/#console). + - For Windows press `Ctrl` + `Shift` + `J` all at once + - For Mac press `Cmd` + `Option` + `J` all at once +2. Find `filter` box in the newly appeared window. +3. Type `Return`. +4. Check the [Check API Status](#check-api-status) and see if you get similar responses. +5. If you see any errors in red [please contact us][4] and report them in our [discord server][3] + +<!-- If ever needed + - For Android refer to this article: [Remote debug Android devices](https://developer.chrome.com/docs/devtools/remote-debugging/) --> + +<br> + +#### [In Firefox Based Browsers][2] + +1. Open Browser Console + - For standard keyboard layout press `Ctrl` + `Shift` + `K` all at once + - For Mac keyboard layout press `Cmd` + `Option` + `K` all at once + - For Android refer to this article: [Remotely debugging Firefox <36 for Android](https://developer.mozilla.org/en-US/docs/Tools/Remote_Debugging/Firefox_for_Android) +2. Find `Filter Output` box in the newly appeared window. +3. Type `Return`. +4. If you see any errors in red [please contact us][4] and report them in our [discord server][3] + +<br> + +### Check for conflicting extensions + +Some privacy and/or security-focused extensions such as ad- or script-blockers, as well as YouTube customization plugins might prevent the extension from working correctly. +Try to disable all other extensions and test whether the extension works. +If it does, find the extension(s) preventing RYD from working correctly and re-configure them in a way that'd stop them from interfering. + +<br> + +### Known conflicts + +> ### scriptSafe +> +> **Solution:** Trust `returnyoutubedislikeapi.com` manually +> +>  + +<br> + +> ### uMatrix +> +> **Solution:** Allow XHR for `returnyoutubedislikeapi.com` manually +> +>  + +<br> + +<br> + +## iOS app + +Coming soon. Please have patience. + +<br> + +<br> + +## YouTube Vanced app + +Coming soon. Please have patience. + +<br> + +<br> + +## Contact in Discord Server + +**Only if nothing mentioned above helped and you still have a problem.** + +[Discord server link: https://discord.gg/mYnESY4Md5][3] + +0. Join the discord server if you haven't already +1. Go to the #Bugs-and-problems channel +2. There, thoroughly describe: + - your problem + - what you have tried and what didn't work + - results of the troubleshooting steps + +<!-- { + "update_frequency" : "low" +} --> + +<br> + +<br> + +## Useful Links + +[List of Chromium Based Browsers][1] + +[List of Firefox Based Browsers][2] + +[Return-YouTube-Dislike Discord Server][3] + +<!-- links --> + +[1]: https://en.wikipedia.org/wiki/Chromium_(web_browser)#Browsers_based_on_Chromium +[2]: https://en.wikipedia.org/wiki/Category:Web_browsers_based_on_Firefox +[3]: https://discord.gg/mYnESY4Md5 +[4]: #contact-in-discord-server |