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2022-10-12Note configuration needed to load JSON initialdataBrian Conry
Document configuration to enable the JSON initialdata format so someone following the instructions from tracking-rt-configuration.pod with the default configuration will be able to load the changes into their target.
2022-08-02Merge branch '5.0/add-samesite-cookie-options' into 5.0-trunkJim Brandt
2022-08-01Update default value for WebSecureCookieBrian Conry
Previously $WebSecureCookie defaulted to '0', so RT did not set the 'Secure' attribute on the session cookies. This changes the default to '1' so that session cookies are flagged as 'Secure' by default. This will generally cause browsers to require an SSL connection to the server and may also change how the cookies are cached.
2022-07-29Merge branch '5.0/email-management-docs' into 5.0-trunksunnavy
2022-06-23Merge branch '5.0/fix-selfservice-asset-display-actions' into 5.0-trunkJim Brandt
2022-06-23Reference the assets menu right in the asset docsJim Brandt
2022-06-22Update docs for showing article search in self-serviceBrian Conry
Change 67e5fbc3228 added the SelfServiceShowArticleSearch configuration option and changed RT's behavior so that this controlled when the Search box for Articles was shown in the self-service interface, but it didn't update docs/articles_introduction.pod#SelfService-Interface with the new behavior.
2022-04-29Document bind parameter improvementsJim Brandt
2022-04-22Merge branch '4.4-trunk' into 5.0-trunksunnavy
This merge contains a few extra tests updates so they can pass after the merge. Upgrade steps in 4.4.6 have been ported to 5.0.3 accordingly too.
2022-03-14Merge branch '5.0/ipv6-doc' into 5.0-trunkJim Brandt
2022-03-12Add docs on mason cache fixJim Brandt
2022-02-19Merge branch '5.0/upgrade-bootstrap-to-4.6.1' into 5.0-trunkJim Brandt
2022-02-17Add the HTML CustomField typeBrian Conry
This custom field has HTML content and uses the same WYSIWYG editor that's used for "rich text" ticket updates. If used on an article, the article's class must allow HTML content or else the field's content will be treated the same as if the HTML had been put into a regular text custom field. Extracting an article from a ticket has been updated so that the ticket transaction content is displayed as HTML where available and imported into HTML custom fields after it passes through the standard HTML filtering used by RT.
2022-01-04Update docs for rt-fulltext-indexer --quietBlaine Motsinger
2021-12-30Upgrade bootstrap to 4.6.1sunnavy
popper.js 1.16.1(bootstrap requires) can't be added as a standalone file straightforwardly because of a syntax error: "Uncaught SyntaxError: Unexpected token 'export' here we include the bundled version of bootstrap which contains compatible popper.js.
2021-12-08Document how to listen on IPv6 for rt-server5.0/ipv6-docsunnavy
2021-11-29Update the removed call of RT::Ticket::DueAsString in docssunnavy
It was removed in RT 4.4
2021-09-29Add docs about receiving email warnings from RT5.0/email-management-docsJim Brandt
2021-09-22Merge branch '5.0/update-perl-docs' into 5.0-trunksunnavy
2021-08-26Harden our Apache MPM documentationBrett Smith
* The warning about "many newer Linux distributions" defaulting to mpm_event has aged such that this is virtually all distributions today. Move the advice up and make it less conditional. * Be more specific about the likely consequences of running other MPMs besides prefork.
2021-07-20Duplicate upgrading notes of 4.4.5 from UPGRADING-4.4 to UPGRADING-5.0sunnavy
We duplicate these upgrade notes here because users upgrading from RT 5.0.0 and 5.0.1 won't read the RT 4.4 upgrade notes and the changes are relevant for 4.4.5 and 5.0.2.
2021-07-14Update dashboard docs to mention RT at a glanceJim Brandt
2021-07-14Add docs for "RT at a glance" migration to use dashboardJim Brandt
2021-07-08Merge branch '4.4-trunk' into 5.0-trunksunnavy
2021-07-08Note possible behavior change for role order byJim Brandt
2021-06-22Merge branch '5.0/login-page-support-email' into 5.0-trunksunnavy
2021-06-21Merge branch '4.4-trunk' into 5.0-trunksunnavy
2021-06-21Add docs describing chart group-by with rolesJim Brandt
2021-06-16Create new config option for home page support emailJim Brandt
$OwnerEmail previously was used for both sending email errors and for display on the login page for users who needed help with RT. Create a new option RTSupportEmail so admins can use a different email address on the login page if desired. This also allows admins to set OwnerEmail to get bounces without that email being visible on the login page.
2021-06-15Add docs for User Time Worked ReportCraig Kaiser
2021-06-10Merge branch '4.4/search-watcher-by-group-name' into 4.4-trunkJim Brandt
2021-06-10Document custom role group searchJim Brandt
2021-06-04Document the database updates for the Owner.Name changeJim Brandt
2021-05-29Merge branch '4.4-trunk' into 5.0-trunksunnavy
2021-05-28Merge branch '4.4/columns-as-values-in-ticket-search' into 4.4-trunkJim Brandt
2021-05-27Document the Transaction Batch bug fixJim Brandt
2021-04-27Merge branch '4.4-trunk' into 5.0-trunksunnavy
2021-04-23Add docs for new shallow search optionJim Brandt
2021-04-23Add context to the CF searching documentationJim Brandt
2021-04-23Document shrink-cgm-table upgrade stepJim Brandt
2021-04-22Document how to show Final Priority if desiredJim Brandt
2021-04-09Merge branch '4.4/article-link-to-ticket-option' into 4.4-trunkJim Brandt
2021-04-09Update Articles docs to include disabling ticket linkingMaureen E. Mirville
2021-04-01Merge branch '4.4-trunk' into 5.0-trunksunnavy
2021-03-26Merge branch '4.4/user-timezone-in-date-eq-sql' into 4.4-trunkJim Brandt
2021-03-26Document the timezone comparison fix in UPGRADINGJim Brandt
2021-01-09Add some notable changes for 5.0.1Jim Brandt
2020-12-31Add ExternalAuth to the exceptions for requiring a passwordJim Brandt
External authentication can be enabled in RT via WebRemoteUserAuth, which handles authentication in Apache and passes REMOTE_USER to RT, or via ExternalAuth, which calls an external system from within RT. Add the second to the configuration checks to determine if external authentication is enabled and a password check cannot be done. Allow an exception for local-only accounts if we detect that the user account has a password set.
2020-12-31Document switch to JSON instead of Perl for System Configuration editor.Dianne Skoll
2020-12-22Merge branch '5.0/disable-password-for-auth-token-config' into 5.0-trunksunnavy
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