1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
|
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2022 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<div>
<& /Elements/LabeledValue, Class => 'id',Label => loc("Id"), Value => $Ticket->id &>
<& /Elements/LabeledValue, Class => 'status',Label => loc("Status"), Value => loc($Ticket->Status), ValueSpanClass => "current-value" &>
% if ( !$Ticket->QueueObj->SLADisabled ) {
<& /Elements/LabeledValue, Class => "sla",Label => loc("SLA"), Value => loc($Ticket->SLA), ValueSpanClass => "current_value" &>
% }
% if ($show_time_worked) {
% if ($Ticket->TimeEstimated) {
<& /Elements/LabeledValue, Class => "time estimated",Label => loc("Estimated"), ValueSpanClass => "current-value", RawValue => $m->scomp("ShowTime", minutes => $Ticket->TimeEstimated) &>
% }
% $m->callback( %ARGS, CallbackName => 'AfterTimeEstimated', TicketObj => $Ticket );
% if ($Ticket->TimeWorked) {
<& /Elements/LabeledValue, Class => "time worked sum",Label => loc("Worked"), ValueSpanClass => "current-value", RawValue => $m->scomp("ShowTime", minutes => $Ticket->TimeWorked ) &>
% }
% my $totalTimeWorked = 0;
% if (RT->Config->Get('DisplayTotalTimeWorked') && ($totalTimeWorked = $Ticket->TotalTimeWorked)) {
<& /Elements/LabeledValue, Class => "total time worked sum",Label => loc("Total Time Worked"), ValueSpanClass => "current-value", RawValue => $m->scomp("ShowTime", minutes => $totalTimeWorked ) &>
% }
% if ( keys %$time_worked ) {
<&| /Elements/LabeledValue, Class => "time worked by-user",Label => loc("Users"), ValueSpanClass => "current-value" &>
% for my $user ( keys %$time_worked ) {
<div>
<span class="value"><% $user %>:</span>
<span class="value"><& /Ticket/Elements/ShowTime, minutes => $time_worked->{$user} &></span>
</div>
% }
</&>
% }
% $m->callback( %ARGS, CallbackName => 'AfterTimeWorked', TicketObj => $Ticket );
% if ($Ticket->TimeLeft) {
<& /Elements/LabeledValue, Class => "time left",label => loc("Left"), ValueSpanClass => "current-value", Value => $m->scomp( "ShowTime", minutes => $Ticket->TimeLeft) &>
% }
% }
% $m->callback( %ARGS, CallbackName => 'AfterTimeLeft', TicketObj => $Ticket );
<& /Elements/LabeledValue, Class => "priority", Label => loc("Priority"), ValueSpanClass => "current-value", RawValue => $m->scomp("ShowPriority", Ticket => $Ticket ) &>
% $m->callback( %ARGS, CallbackName => 'AfterPriority', TicketObj => $Ticket );
%# This will check SeeQueue at the ticket role level, queue level, and global level
% if ($Ticket->CurrentUserHasRight('SeeQueue')) {
<& /Elements/LabeledValue, Class =>"queue",Label => loc("Queue"), ValueSpanClass => "current-value", RawValue => $m->scomp("ShowQueue", Ticket => $Ticket, QueueObj => $Ticket->QueueObj) &>
% }
% $m->callback( %ARGS, CallbackName => 'AfterQueue', TicketObj => $Ticket );
<& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Basics', Table => 0 &>
% if ($UngroupedCFs) {
<& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => '', Table => 0 &>
% }
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
</div>
% $m->callback( %ARGS, CallbackName => 'AfterTable', TicketObj => $Ticket );
<%ARGS>
$Ticket => undef
$UngroupedCFs => 0
</%ARGS>
<%init>
my $time_worked;
my $show_time_worked = $Ticket->CurrentUserCanSeeTime;
if ( $show_time_worked ) {
if (RT->Config->Get('DisplayTotalTimeWorked')) {
$time_worked = $Ticket->TotalTimeWorkedPerUser;
}
else {
$time_worked = $Ticket->TimeWorkedPerUser;
}
}
</%init>
|
