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***************
Troubleshooting
***************
Logfile
=======
The mRemoteNG.log is located in the following location:
MSI/Installed version
---------------------
::
%APPDATA%\mRemoteNG\mRemoteNG.log
(example: `C:\Users\[username]\AppData\Roaming\mRemoteNG\mRemoteNG.log`)
Portable version
----------------
::
[location of mRemoteNG.exe]\mRemoteNG.log
Crash at Startup
================
Try deleting the :code:`user.config` file. It contains all the user-specific program settings. This file is automatically upgraded between version when new user settings are added.
Installed Version
-----------------
::
%LOCALAPPDATA%\mRemoteNG\<most recently updated folder>\<mRemoteNG version>\user.config
Portable Version
----------------
::
%APPDATA%\mRemoteNG\<most recently updated folder>\<mRemoteNG version>\user.config
Crash Information
=================
- Provide the Stack Trace from the crash prompt or from the Windows Application Event Log `example <https://blogs.msdn.microsoft.com/cobold/2010/03/01/collecting-crash-dumps/>`_)
- Check `C:\Users\All Users\Microsoft\Windows\WER\Report*` folders for any reports related to mRemoteNG
- Check `%LOCALAPPDATA%\CrashDumps <https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx>`_ for any mRemoteNG.exe.*.dmp files
- Attach the Error Reports, Dumps and mRemoteNG.log to a new `Issue <https://github.com/mRemoteNG/mRemoteNG/issues>`_
Backup and Recovery
===================
By default, your connections file is backed up every time it is saved.
These backup files are normal/valid connections file - they have only been renamed to avoid being overwritten.
mRemoteNG will save the 10 most recent backups.
Files and Locations
-------------------
Your backup files are located in the same place as your normal connections file.
This could be one of three places:
- Normal version: `%AppData%\\mRemoteNG`
- Portable version: In the same location as mRemoteNG.exe
- If you have saved your confCons.xml to a custom location, go there.
There are 2 different backup naming schemes:
- `confCons.xml.backup` is the most recent backup that was taken.
- `confCons.xml.YYYYMMDD-HHmmssxxxx.backup` is a rolling backup that was moved to a rolling backup file on the date specified in the file name.
Recovering corrupted connections file
-------------------------------------
If you find that your confCons.xml file has corrupted or has lost its data,
you will need to revert to a previous version.
- Locate your confCons.xml file
- Find the most recent backup file that appears to have data (>1KB in size).
- Rename or delete the corrupted `confCons.xml` file.
- Rename the chosen backup file to remove the date stamp and .backup suffix. Unless you set a custom path, your backup file should now be named `confCons.xml`.
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