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# Frequently asked questions
## I have experienced an error
Sorry. There are so many different environments, that it is impossible for us to test each and every constellation.
In case you receive a `NextcloudApiNotRespondingException`, try to disable the battery optimization for both apps.
In all other cases please try to clear the storage of **both** apps, Nextcloud Android **and** Nextcloud Deck Android.
You can achieve this by navigating to
```
Android settings
↳ Apps
↳ Nextcloud / Deck
↳ Storage
↳ Clear storage
```
Often there is an issue with the state of the server app. Try to create a new test account at your Nextcloud instance and connect to it. If there are no errors, share the boards of your actual account one by one with your test account to find the "faulty" one.
If the issue persists, [open a bug report in our issue tracker](https://github.com/stefan-niedermann/nextcloud-deck/issues/new?assignees=&labels=bug&template=bug_report.md&title=).
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