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| author | Andras Horvath <ahorvath@gitlab.com> | 2022-05-12 11:22:30 +0300 |
|---|---|---|
| committer | Andras Horvath <ahorvath@gitlab.com> | 2022-05-12 11:22:30 +0300 |
| commit | 1f1f768306eafc0e60231408cc8fae44a40c25e4 (patch) | |
| tree | a8355f14c3a67a5eca08b5589fa5e13369a03984 | |
| parent | 42fab8fc526215f9426bc9f459f9e6da0951c574 (diff) | |
Update "Support Request" template in line with intake workflow.ahorvath-customer-issue
| -rw-r--r-- | .gitlab/issue_templates/Support Request.md | 10 |
1 files changed, 8 insertions, 2 deletions
diff --git a/.gitlab/issue_templates/Support Request.md b/.gitlab/issue_templates/Support Request.md index 907083cc8..e9e10aee2 100644 --- a/.gitlab/issue_templates/Support Request.md +++ b/.gitlab/issue_templates/Support Request.md @@ -10,10 +10,14 @@ As we collaborate on resolution of this issue, the Gitaly team will attempt to u _The goal is to keep these requests public. However, if customer information is required to the support request, please be sure to mark this issue as confidential._ +This request template is part of [Gitaly Team's intake process](https://about.gitlab.com/handbook/engineering/development/dev/gitaly/#how-to-contact-the-team). + ## Customer Information **Salesforce Link:** + **Installation Size:** + **Architecture Information:** <!-- Please include cloud hosting provider if available, links to architecture documents, etc... --> **Slack Channel:** @@ -28,6 +32,8 @@ _The goal is to keep these requests public. However, if customer information is <!-- Please be as realistic as possible here. We are sensitive to the fact that customers are frustrated when things aren't working, but realistically we cannot treat everything as a Severity 1 emergency. For a good rule of thumb, please refer to the bug prioritization framework located in the handbook here: https://about.gitlab.com/handbook/engineering/quality/issue-triage/#severity + +For S1 or S2 issues, please follow https://about.gitlab.com/handbook/engineering/development/dev/gitaly/#urgent-issues-and-outages . --> ### Problem Description @@ -48,5 +54,5 @@ For a good rule of thumb, please refer to the bug prioritization framework locat - [ ] Severity realistically set - [ ] Clearly articulated what is needed from the Gitaly team to support your request by filling out the _What specifically do you need from the Gitaly team_ -/label ~"Gitaly Customer Issue" ~"group::gitaly" ~"devops::create" -/cc @mjwood +/label ~"Gitaly Customer Issue" ~"group::gitaly" ~"devops::create" ~"workflow::problem validation" +/cc @mjwood @andrashorvath |