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| author | Will Chandler <wchandler@gitlab.com> | 2022-05-19 16:47:42 +0300 |
|---|---|---|
| committer | Will Chandler <wchandler@gitlab.com> | 2022-05-19 16:47:42 +0300 |
| commit | c1d74c9cea3df454c329614012858da4dcfbb094 (patch) | |
| tree | e9f24b6c09e2a23e09e0069b900204f45f48015c | |
| parent | 63e15a79c51641952580b54bcbe7935fa38b0128 (diff) | |
Add field for ZenDesk ticket to templatewc-zd-ticket-template
ZenDesk tickets are the primary source of truth for the Support team,
and will have the most detail on the problem and troubleshooting steps
taken so far.
Let's add an explicit field for the ticket in the support request
template.
| -rw-r--r-- | .gitlab/issue_templates/Support Request.md | 4 |
1 files changed, 3 insertions, 1 deletions
diff --git a/.gitlab/issue_templates/Support Request.md b/.gitlab/issue_templates/Support Request.md index e9e10aee2..a40b95049 100644 --- a/.gitlab/issue_templates/Support Request.md +++ b/.gitlab/issue_templates/Support Request.md @@ -16,6 +16,8 @@ This request template is part of [Gitaly Team's intake process](https://about.gi **Salesforce Link:** +**Zendesk Ticket:** + **Installation Size:** **Architecture Information:** @@ -54,5 +56,5 @@ For S1 or S2 issues, please follow https://about.gitlab.com/handbook/engineering - [ ] Severity realistically set - [ ] Clearly articulated what is needed from the Gitaly team to support your request by filling out the _What specifically do you need from the Gitaly team_ -/label ~"Gitaly Customer Issue" ~"group::gitaly" ~"devops::create" ~"workflow::problem validation" +/label ~"Gitaly Customer Issue" ~"group::gitaly" ~"devops::create" ~"workflow::problem validation" /cc @mjwood @andrashorvath |