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diff --git a/doc/ci/introduction/index.md b/doc/ci/introduction/index.md
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+++ b/doc/ci/introduction/index.md
@@ -6,122 +6,112 @@ description: "An overview of Continuous Integration, Continuous Delivery, and Co
 type: concepts
 ---
 
-# Introduction to CI/CD concepts **(FREE)**
+# CI/CD concepts **(FREE)**
 
-This document introduces the concepts of Continuous Integration,
-Continuous Delivery, Continuous Deployment, and GitLab CI/CD.
+With the continuous method of software development, you continuously build,
+test, and deploy iterative code changes. This iterative process helps reduce
+the chance that you develop new code based on buggy or failed previous versions.
+With this method, you strive to have less human intervention or even no intervention at all,
+from the development of new code until its deployment.
+
+The three primary approaches for the continuous method are:
+
+- [Continuous Integration](#continuous-integration)
+- [Continuous Delivery](#continuous-delivery)
+- [Continuous Deployment](#continuous-deployment)
 
 NOTE:
 Out-of-the-box management systems can decrease hours spent on maintaining toolchains by 10% or more.
 Watch our ["Mastering continuous software development"](https://about.gitlab.com/webcast/mastering-ci-cd/)
-webcast to learn about continuous methods and how the GitLab built-in CI can help you simplify and scale software development.
+webcast to learn about continuous methods and how built-in GitLab CI/CD can help you simplify and scale software development.
 
 > - <i class="fa fa-youtube-play youtube" aria-hidden="true"></i>&nbsp;Learn how to [configure CI/CD](https://www.youtube.com/embed/opdLqwz6tcE).
 > - [Make the case for CI/CD in your organization](https://about.gitlab.com/compare/github-actions-alternative/).
 > - <i class="fa fa-youtube-play youtube" aria-hidden="true"></i>&nbsp;Learn how [Verizon reduced rebuilds](https://about.gitlab.com/blog/2019/02/14/verizon-customer-story/)
 >   from 30 days to under 8 hours with GitLab.
 
-## Introduction to CI/CD methodologies
-
-The continuous methodologies of software development are based on
-automating the execution of scripts to minimize the chance of
-introducing errors while developing applications. They require
-less human intervention or even no intervention at all, from the
-development of new code until its deployment.
-
-It involves continuously building, testing, and deploying code
-changes at every small iteration, reducing the chance of developing
-new code based on bugged or failed previous versions.
-
-There are three main approaches to this methodology, each of them
-to be applied according to what best suits your strategy.
-
-### Continuous Integration
+## Continuous Integration
 
 Consider an application that has its code stored in a Git
 repository in GitLab. Developers push code changes every day,
 multiple times a day. For every push to the repository, you
 can create a set of scripts to build and test your application
-automatically, decreasing the chance of introducing errors to your app.
+automatically. These scripts help decrease the chances that you introduce errors in your application.
 
-This practice is known as [Continuous Integration](https://en.wikipedia.org/wiki/Continuous_integration);
-for every change submitted to an application - even to development branches -
-it's built and tested automatically and continuously, ensuring the
-introduced changes pass all tests, guidelines, and code compliance
-standards you established for your app.
+This practice is known as [Continuous Integration](https://en.wikipedia.org/wiki/Continuous_integration).
+Each change submitted to an application, even to development branches,
+is built and tested automatically and continuously. These tests ensure the
+changes pass all tests, guidelines, and code compliance
+standards you established for your application.
 
-[GitLab itself](https://gitlab.com/gitlab-org/gitlab-foss) is an
-example of using Continuous Integration as a software
-development method. For every push to the project, there's a set
-of scripts the code is checked against.
+[GitLab itself](https://gitlab.com/gitlab-org/gitlab) is an
+example of a project that uses Continuous Integration as a software
+development method. For every push to the project, a set
+of checks run against the code.
 
-### Continuous Delivery
+## Continuous Delivery
 
 [Continuous Delivery](https://continuousdelivery.com/) is a step
-beyond Continuous Integration. Your application is not only
-built and tested at every code change pushed to the codebase,
-but, as an additional step, it's also deployed continuously, though
-the deployments are triggered manually.
+beyond Continuous Integration. Not only is your application
+built and tested each time a code change is pushed to the codebase,
+the application is also deployed continuously. However, with continuous
+delivery, you trigger the deployments manually.
 
-This method ensures the code is checked automatically but requires
+Continuous Delivery checks the code automatically, but it requires
 human intervention to manually and strategically trigger the deployment
 of the changes.
 
-### Continuous Deployment
+## Continuous Deployment
 
 [Continuous Deployment](https://www.airpair.com/continuous-deployment/posts/continuous-deployment-for-practical-people)
-is also a further step beyond Continuous Integration, similar to
+is another step beyond Continuous Integration, similar to
 Continuous Delivery. The difference is that instead of deploying your
-application manually, you set it to be deployed automatically. It does
-not require human intervention at all to have your application
-deployed.
+application manually, you set it to be deployed automatically.
+Human intervention is not required.
 
-## Introduction to GitLab CI/CD
+## GitLab CI/CD
 
-[GitLab CI/CD](../quick_start/index.md) is a powerful tool built into GitLab that allows you
-to apply all the continuous methods (Continuous Integration,
-Delivery, and Deployment) to your software with no third-party
-application or integration needed.
+[GitLab CI/CD](../quick_start/index.md) is the part of GitLab that you use
+for all of the continuous methods (Continuous Integration,
+Delivery, and Deployment). With GitLab CI/CD, you can test, build,
+and publish your software with no third-party application or integration needed.
 
 <i class="fa fa-youtube-play youtube" aria-hidden="true"></i>
-For an overview, see [Introduction to GitLab CI](https://www.youtube.com/watch?v=l5705U8s_nQ&t=397) from a recent GitLab meetup.
+For an overview, see [Introduction to GitLab CI/CD](https://www.youtube.com/watch?v=l5705U8s_nQ&t=397) from an April 2020 GitLab meetup.
 
-### Basic CI/CD workflow
+### GitLab CI/CD workflow
 
-Consider the following example for how GitLab CI/CD fits in a
-common development workflow.
+GitLab CI/CD fits in a common development workflow.
 
-Assume that you have discussed a code implementation in an issue
-and worked locally on your proposed changes. After you push your
-commits to a feature branch in a remote repository in GitLab,
-the CI/CD pipeline set for your project is triggered. By doing
-so, GitLab CI/CD:
+You can start by discussing a code implementation in an issue
+and working locally on your proposed changes. Then you can push your
+commits to a feature branch in a remote repository that's hosted in GitLab.
+The push triggers the CI/CD pipeline for your project. Then, GitLab CI/CD:
 
 - Runs automated scripts (sequentially or in parallel) to:
-  - Build and test your app.
-  - Preview the changes per merge request with Review Apps, as you
-    would see in your `localhost`.
+  - Build and test your application.
+  - Preview the changes in a Review App, the same as you
+    would see on your `localhost`.
 
-After you're happy with your implementation:
+After the implementation works as expected:
 
 - Get your code reviewed and approved.
 - Merge the feature branch into the default branch.
   - GitLab CI/CD deploys your changes automatically to a production environment.
-- And finally, you and your team can easily roll it back if something goes wrong.
+
+If something goes wrong, you can roll back your changes.
 
 ![GitLab workflow example](img/gitlab_workflow_example_11_9.png)
 
-GitLab CI/CD is capable of doing a lot more, but this workflow
-exemplifies the ability of GitLab to track the entire process,
-without the need for an external tool to deliver your software.
-And, most usefully, you can visualize all the steps through
-the GitLab UI.
+This workflow shows the major steps in the GitLab process.
+You don't need any external tools to deliver your software and
+you can visualize all the steps in the GitLab UI.
 
 ### A deeper look into the CI/CD workflow
 
-If we take a deeper look into the basic workflow, we can see
+If you look deeper into the workflow, you can see
 the features available in GitLab at each stage of the DevOps
-lifecycle, as shown in the illustration below.
+lifecycle.
 
 ![Deeper look into the basic CI/CD workflow](img/gitlab_workflow_example_extended_v12_3.png)