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| author | GitLab Bot <gitlab-bot@gitlab.com> | 2023-08-18 03:08:53 +0300 |
|---|---|---|
| committer | GitLab Bot <gitlab-bot@gitlab.com> | 2023-08-18 03:08:53 +0300 |
| commit | 9214cac69b0f0306a86056720cfc62b738449c19 (patch) | |
| tree | 79c6fdbc2c8b379dd908294faa54c3fa2ab97551 /doc/subscriptions | |
| parent | 13d851c795a48b670b859a7ec5bd6e2886d2789e (diff) | |
Add latest changes from gitlab-org/gitlab@master
Diffstat (limited to 'doc/subscriptions')
| -rw-r--r-- | doc/subscriptions/quarterly_reconciliation.md | 9 |
1 files changed, 9 insertions, 0 deletions
diff --git a/doc/subscriptions/quarterly_reconciliation.md b/doc/subscriptions/quarterly_reconciliation.md index 7e7cc93e284..1962ce02647 100644 --- a/doc/subscriptions/quarterly_reconciliation.md +++ b/doc/subscriptions/quarterly_reconciliation.md @@ -79,6 +79,15 @@ seats, and an invoice is generated for a prorated amount. If a credit card is on file, a payment is automatically applied. Otherwise, an invoice is sent and subject to your payment terms. +### Troubleshooting failed payment + +If your credit card is declined during the reconciliation process, an email will be sent with the subject `Your GitLab subscription failed to reconcile`. Please follow these instructions to update your payment information, and the reconciliation will be automatically retried: + +1. Log in to your account at `https://customers.gitlab.com`. +1. Go to **Payment Methods**. +1. Select **Add New Payment Method**. +1. Make sure that the payment method is set as **Default**. + ## Quarterly reconciliation eligibility ### You are automatically enrolled in quarterly reconciliation if |