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Diffstat (limited to 'doc/user/profile/account/two_factor_authentication.md')
| -rw-r--r-- | doc/user/profile/account/two_factor_authentication.md | 9 |
1 files changed, 3 insertions, 6 deletions
diff --git a/doc/user/profile/account/two_factor_authentication.md b/doc/user/profile/account/two_factor_authentication.md index 597170540ab..9df6da9d6ef 100644 --- a/doc/user/profile/account/two_factor_authentication.md +++ b/doc/user/profile/account/two_factor_authentication.md @@ -377,7 +377,7 @@ have lost your code generation device) you can: - [Use a saved recovery code](#use-a-saved-recovery-code). - [Generate new recovery codes using SSH](#generate-new-recovery-codes-using-ssh). - [Regenerate 2FA recovery codes](#regenerate-2fa-recovery-codes). -- [Ask a GitLab administrator to disable two-factor authentication on your account](#ask-a-gitlab-administrator-to-disable-two-factor-authentication-on-your-account). +- [Have 2FA disabled on your account](#have-2fa-disabled-on-your-account). ### Use a saved recovery code @@ -454,12 +454,9 @@ To regenerate 2FA recovery codes, you need access to a desktop browser: NOTE: If you regenerate 2FA recovery codes, save them. You can't use any previously created 2FA codes. -### Ask a GitLab administrator to disable two-factor authentication on your account +### Have 2FA disabled on your account -If you cannot use a saved recovery code or generate new recovery codes, ask a -GitLab global administrator to disable two-factor authentication for your -account. This temporarily leaves your account in a less secure state. -Sign in and re-enable two-factor authentication as soon as possible. +If you cannot use a saved recovery code or generate new recovery codes then please submit a [support ticket](https://support.gitlab.com/hc/en-us/requests/new) requesting that a GitLab global administrator disables two-factor authentication for your account. Please note that only the actual owner of the account can make this request and that disabling this setting will temporarily leave your account in a less secure state. You should therefore sign in and re-enable two-factor authentication as soon as possible. ## Note to GitLab administrators |