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diff --git a/doc/user/project/service_desk/configure.md b/doc/user/project/service_desk/configure.md
index 681e41f35c0..60322edba7a 100644
--- a/doc/user/project/service_desk/configure.md
+++ b/doc/user/project/service_desk/configure.md
@@ -163,6 +163,9 @@ You can configure GitLab to reopen closed issues when an external participant ad
a new comment on an issue by email. This also adds an internal comment that mentions
the assignees of the issue and creates to-do items for them.
+<i class="fa fa-youtube-play youtube" aria-hidden="true"></i>
+For a walkthrough, see [a short showcase video](https://youtu.be/163wDM1e43o).
+
Prerequisites:
- You must have at least the Maintainer role for the project.