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| -rw-r--r-- | .github/ISSUE_TEMPLATE/bug_report.md | 2 | ||||
| -rw-r--r-- | FAQ.md | 22 |
2 files changed, 23 insertions, 1 deletions
diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md index c93519c29..69da32e6d 100644 --- a/.github/ISSUE_TEMPLATE/bug_report.md +++ b/.github/ISSUE_TEMPLATE/bug_report.md @@ -8,7 +8,7 @@ labels: bug Guidelines for submitting bug reports: * Bug reports which do not fill the complete issue template will be closed. -* Please have a look at the [FAQ in our wiki](https://github.com/stefan-niedermann/nextcloud-deck/wiki/FAQ) +* Please have a look at our [FAQ](https://github.com/stefan-niedermann/nextcloud-deck/blob/master/FAQ.md) * Please search the existing issues first, it's likely that your issue was already reported or even fixed. * This repository is *only* for issues within the Nextcloud Deck Android app --> @@ -0,0 +1,22 @@ +# Frequently asked questions + +## I have experienced an error + +Sorry. There are so many different environments, that it is impossible for us to test each and every constellation. + +In case you receive a `NextcloudApiNotRespondingException`, try to disable the battery optimization for both apps. +In all other cases please try to clear the storage of **both** apps, Nextcloud Android **and** Nextcloud Deck Android. + +You can achieve this by navigating to + +``` +Android settings + ↳ Apps + ↳ Nextcloud / Deck + ↳ Storage + ↳ Clear storage +``` + +Often there is an issue with the state of the server app. Try to create a new test account at your Nextcloud instance and connect to it. If there are no errors, share the boards of your actual account one by one with your test account to find the "faulty" one. + +If the issue persists, [open a bug report in our issue tracker](https://github.com/stefan-niedermann/nextcloud-deck/issues/new?assignees=&labels=bug&template=bug_report.md&title=).
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